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Americans need computer help

Wired without a clue
Mon Nov 17 2008, 08:26

PUNTERS in the former British colony of Virginia are finding the World Wide Wibble a bit too challenging.

According to a survey released yesterday, nearly half of Americans need help from others booting up their new devices, and an even larger percentage need outside assistance when they encounter technical problems.

Sydney Jones, co-author of the report by the Pew Research Centre’s Internet and American Life Project said many Americans were buying gear because it was popular rather than having any idea how it worked.

Some users work out the technology a lot faster and they have a teaching role among other more dim Americans.

Forty-eight percent of the 2,054 adults surveyed by the Pew Centre said they usually need help from others and to show them how they work, and where the 'on' button was. If they have any problems just over a quarter said they could fix them themselves.

By fix we don’t know if that means hitting the device with hammers until it is not a problem any more. Since men are more likely than women to 'fix' the problem themselves we guess that most gadgets would end up with scratch marks on the casing from the occasional use of a nail gun.

More than 38 percent said they contacted user support for help, 15 percent said they fixed the problem with help from friends or family and two percent said they found help online.

More than 15 per cent said sod this for a game of soldiers, gave up on the divice and had a box of donuts instead.

Mmmmmm... donuts. µ



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