- Wednesday, 10 February 2010
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A man cannot be too careful in the choice of his enemies - Oscar Wilde
Dell under attack over Inspiron notebook keyboard
Apparently the problem is a lack of support for the keyboard on the Inspiron 8500, which Dell is addressing by applying a fix for those who complain.
Dell has made an official statement, apparently, which can be read here.
The original complaint started on Dell support forum in a very lengthy 75-page thread. The thread, which has been viewed 12,658 times - was from an irate user who said he spent around $3,500 for a notebook with a keyboard that's no use.
The problems first arose around three months ago, but the fix is only applied if customers complain.
One post claims that the replacement keyboard hasn't been widely publicised because they don't want people panicking. The threads span the whole month of July and are continuing. µ
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I am one of 'a limited number' of people who have been sold Vostro laptops with a wrongly configured keyboard, which is effectively useless. They say they are replacing them, slowly, and mistakes happen, but I have not been amused to discover that when I ordered the machine in mid-June, Dell had already known about the problem since at least the beginning of May.