The caller was a middle-aged British woman whose husband was visiting his homeland, Mauritius, when he died suddenly. Just before his death he had sent her an affectionate text message. Subsequently her daughter travelled to Mauritius to sort out his affairs and while there sent a text back to her mother. When it arrived, buried away in the daughter's own text was the loving message her husband had previously sent.
The woman treasured this message but it had disappeared again a few days later when she switched the phone back on again.
She was heart-broken, but then suddenly the exact same message arrived for a second time. It transpired the second message coincided with her daughter returning to England and switching her handset back on again.
The INQ can see how the UK network might have viewed the original text as unsent and delivered the message again. But how on earth the two messages got mixed up remains a mystery. Definitely spooky. µ