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Seagate, Western Digital to cut hard drive warranties too

Follow Maxtor suit
Sat Sep 14 2002, 11:39
SYSTEM INTEGRATORS were told earlier this week that from October the 1st, some of their warranties on IDE drives will be cut from three years to one year.

That follows an earlier, similar announcement from Maxtor, which we reported earlier in the month.

See Maxtor slashes warranties to one year from three.

The Western Digital Caviar drive warranty is being reduced to one year, but the Caviar SE warranty will stay at three years.

Seagate has reduced warranties on its IDE Barracuda IV and V series to one year.

There is something of a problem with these announcements within the European Star Belt. Community law requires that products be sold with a two year warranty. So if these vendors are offering two years in the EU, how come they are able to reduce the warranties outside the EU? Do the products last a different length of time in Europe because of the influence of the stars of the EU Zodiac? Surely not.

This is what Seagate told its customers on the 12th of September:

alt='seagatelogo'

September 12, 2002

Dear

Seagate® would like to inform you that beginning October 1, 2002, all Seagate desktop and personal storage products will ship with a one-year limited warranty.

This warranty change will affect all generations of products that are shipping today; if a product ships on or after October 1, it will be covered by the one-year warranty policy. This warranty change will not affect Seagate enterprise products. All other aspects of the Seagate warranty administration will remain unchanged.

The new warranty policy will allow Seagate to remain a leading supplier in the highly competitive desktop disc storage market, delivering innovative, reliable and cost-effective personal storage products. Seagate continues to incorporate state-of-the-art features, such as SoftSonicÔ fluid bearing motors, G-Force Protection, and other 3D Defense SystemÔ features, to ensure that its drives perform reliably in the field.

We look forward to continuing as the premier supplier of both personal and enterprise storage disc products. Please contact your Seagate representative with any questions.

Best regards,

Merlene Fernandez
Global Channel Sales Pricing and Programs

 

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