Dude. Dell screwed my monitor

Yours truly ordered a Dell 2407WFP-HC monitor to my new summer home - a decent upgrade from the Dell 1901FP and the Benq 19-inch LCD I owned before that. However, something just had to go wrong. The monitor was ordered through Dell.com, and after DHL Express did its work, the time was right to connect it to my mobile gaming rig.

Sadly, this is what can happen with your new piece of hardware...but if it can be remedied quickly, it will not influence experience negatively

Sadly, monitor was DOA, and yours truly had the honour of gaining the experience of going through Dell Customer Service/Technical Support. At the moment of writing the story, we've survived 54 minutes of talking with Dell Customer Service. The problem was resolved with a new monitor dispatched, 54 minutes into our chat with Dell.com Technical Service.

Our advice would be that Customer/Technical Service should be more in touch with accounts on Dell.com, since yours truly did not felt comfortable at disclosing both our shipping and billing address, going through continuous claims that telephone number given was not correct. Buying history and shipping address should be enough, especially given the fact that you might send the monitor to someone as a gift, and if that person would have to go through this, the experience of receiving present such as that would be ruined.

It seems to us that Dell QA should do a bit more work, but then again, the unit was built in Mexico. Somehow, I feel a yearning for the Made in Taiwan mark on the back of my monitor. [And you all thought INQ journos didn't pay for our kit. Ed.] µ