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Goverment department exposes pensioners' data to one another

Snailmail still capable of going Pete Tong
Mon May 12 2008, 13:58

THE DEPARTMENT of Work and Pensions (DWP) apologised to thousands of pensioners after sending their bank details to the wrong addresses.

A spokesDivot blamed an "administrative error" for putting the wrong addresses on letters containing confidential information of the pension payments of up to 26,000 customers.

The error came to light last week when miffed pensioners began sending back the wrongly-addressed missoves.

Some customers, "received letters intended for someone else. As soon as we found out we acted immediately and launched an investigation," a spokeswoman confessed.

The department apologised to affected customers. The DWP "takes issues of customer security very seriously," she insisted.

Last week, the DWP was under fire for sending around encrypted data along with their passwords, after a bogger posted an email detailing the practice. µ

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taking customer security very seriously

That is standard PR-spin for "leave us alone, we didn't do it on purpose" and "we promise we won't do it again until next time, so don't sue us".

I note that it is "issues with" customer security that they "take seriously", not actual customer security.

posted by : Pascal Monett, 13 May 2008 Complain about this comment
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