VMS support goes to India next week

LUCKY FOR HP that they caught the onerous 'mad leaker', this could get embarrassing for it if leaks continued. So, for the HP leak of the day, we turn to VMS, layoffs, and other things only a board member would have access to this early. I guess they didn't plug all the holes.

It seems that a good chunk of VMS front line support is going to the subcontinent to save a meagre few dollars a month. VMS support was, and for the next week or so will continue to be, a world class enterprise support organization. Some bean counting twit at HP realised they could save a few dollars a year by sending those jobs to India.

Nothing wrong with doing this if you train your staff in India to the level of the ones you are replacing, and give them the support, tools and ongoing training they need to do the job they are called upon to do. HP is notoriously awful at doing this, if it can save a few dollars replacing someone with years of experience, it can save more by training them badly.

VMS is not Windows Media Center, customers take it very seriously. HP obviously does not, last time I checked, people with years of hands on VMS experience were a little thin in Bangalore. In five years or so, they will be up to speed, if HP bothers to train them right, until then it will kind of suck to be a VMS customer with a problem.

We are told the new crop of VMS supporters in Bangalore has "virtually no IT experience and a about a four week crash course in VMS support". It would be funny if it wasn't so sad, but remember, this is HP we are talking about, unless you are on the board, nothing is out of bounds. Oh wait.

In any case, the outsourcing of jobs continues unabated. The replacing of people skilled in their trade with poorly trained people charging a bit less continues. The leaks continue. The rapacious greed of the execs continues. What changed? The names on the doors of the corner offices.

Keep the info coming people, the best way to make roaches go away is to turn on the lights. So far, HP has caught more board members than any of our sources. µ