RIM's outage spreads to Europe and mid-East

GIVEN THE adverse publicity which a recent outage in North America caused for Blackberry maker, RIM, you'd have thought that the company would be more forthcoming about a similar problem in Europe.

But an INQ reader working in a small City bank claims his five users have been without service since Friday 27th April. Complaining to his local service provider, O2, he was told that RIM had performed a 'cosmetic' upgrade to its system over the weekend.

The outage appears to be affecting only those who connect directly to their own Microsoft Exchange server and not those who employ RIM's own BES server solution.

The INQ has seen an email from RIM confirming that the 'high severity outage' has indeed taken place. Although the email says the problem is confined to Europe, the reader's sister company in Dubai has also been affected.

Naturally our reader investigated to see if the problem was his end. He happens to have several MDA Vario wireless PDAs on loan from T-Mobile and has discovered that they can access mail from the Exchange server with no problems.

The most frustrating part to this whole incident is that RIM has not given its users any indication of when the problem will eventually be fixed. µ

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