The head of IT of the firm, who wants him and his company to remain anonymous for obvious reasons, said he'd notified Enterprise Custom Service that his firm had a certification issue with Fileconnect.
But he received back a chit from a Symantec support chap suggesting that he'd made a mistake and that "everything was in order" from its point of view - suggesting there was perhaps a problem with the customer's "Verisign". That caused the IT chieftain to send a note back saying he'd called about the problem and told them already it was a different problem altogether.
The IT manager sent the INQ screenshots which suggest that everything is far from hunky-dory.
Symantec UK was unable for comment at press time. ยต