Pipex loses clients' Web site data

Consequently customers hosted on the Platinum server needed to restore their websites from their own backups. Several disgruntled customers contacted the INQ as a result.

Pipex claimed that it had recently emailed customers to remind them to keep such backups "so hopefully this will have mitigated the impact," the company argued limply.

How did this happen? Well, at the exact moment the server suffered a system failure, the backup service had started running and overwrote the backups with blank data.

The moral of the story is … keep your own backups. µ

L'INQ
Pipex Systems status