Convergys instructs staff on how to deal with Canadians

NOT CONTENT WITH telling its staff how to dress, busybodies at Convergys have now told its employees how Canadians should be treated. The company - motto "We're the only thing that should come between you and your customers" - has issued a "diversity directive" about the Canadians in case any non-Canadian should encounter these creatures in the line of business.

There are some gems in here.

According to Convergys, common greetings in Canada are "good morning", "good afternoon", "good evening" and "hello".

We suppose this only applies to English-speaking Canadians.

"In business situations, a handshake is used upon greetings or introductions. Rhetoric or overly aggressive statements are not generally appreciated. Refrain from making exaggerated or otherwise substantiated claims".

Unlike Scots, claims Convergys, Canadians "try to be tactful when dealing with other people. For the most part, they will try to avoid arguing or causing scenes in public". Unlike Scots.

If you see a Canadian acquaintance at a distance, you should wave. But if you need to point, use your index finger. The "OK" sign and the "thumbs up" sign are OK to use. When you wave goodbye, move your entire hand facing outwards.

Even though Canadians say "hello" when they meet you, there's a section on dress code. You should avoid wearing scent, and call people Dr, Mr, Miss, Mrs or if they're French Canadians, Monsieur, Madame or Mademoiselle, depending on whether they're male, female, female, male, female, or female. µ

See Also
Convergys' dress code revealed