HP admits wireless laptop problems

I have had problems with my HP 6000 series laptop not connecting reliably to wi-fi, Intel not AMD processor though. Switching to Kubuntu solved the problem immediately :-)

I have a DV6000 with a Turion and yes, the Wi-Fi takes it's sweet time connecting to my home router. It also seems to have issues with channel 1 specifically. Near home, channels 6 and 11 are crowded and channel 1 is nearly empty. I have to use 6 or 11 regardless of the traffic because on 1 the card pokes along a dismal speed if it even connects. I have 2 other notebooks that merrily connect regardless of channel.

I have a Pavilion 9000 series and I've never had problems with the wireless. I've got a Core 2 Duo chip and I've "downgraded" (upgraded?) from Vista to XP. Finding all the drivers... now that was a pain in the arse. But once I found them I have had no trouble at all.

I actually fixed this exact issue by resetting BIOS to defaults. Worked on 2 different machines too.

Bizaare thing was both were already set as default :)

I have the dv6000 and I just started to have the issue with the wireless. Called HP told them I reseated the wireless card, update to latest bios, updated driver for wireless card with no luck. All this with 5 days left on my 1 year warranty. I will be sending it in for repair. They are claiming it is most likely the MB and should have it back in 1 to 2 weeks.

Believe me, the problem is real. For many people it happens about 6 months. For me it did, and now another six months it is gone again. If HP don't take responsibility they will soon find out what happens when the s**t hits the fan...

I have a friend whose HP Pavilion dv9000 wireless switch stopped working all of the sudden only 10 days after the warranty expired. So the only solution was to send it in for Mail-in-repair which hp did for about $300 which includes the fedex overnight standard shipping. They replaced the a part of the motherboard and now it works fine.

My Pavilion 9000 series has just decided that it does not believe it has a wireless connection. The button is on but no-one is home. The problem started occasionally - but now - impossible. In device manager - it does not recognise any wireless card. Apparently i have to remaster system - a job i really don't want to do - then replace card or possibly motherboard. Can anyone suggest anything that might help? I have a month left on warranty !!

I just sent in my laptop for the exact reasons everyone has posted. I have a DV2225NR laptop with AMD duo core and Vista. The wireless adapter stopped working 7 months into my warranty. At first it stopped working and started again, then it just stopped compeletely. The HP guy told me to reseat the wireless card and reset the bios. I said "hell no" fix it.

If you are still having probs with your HP Wi-Fi, we may be able to help. We are investigating a class action case. You may email me at jhartley@rdblaw.com

MY HP laptop didn't pick up any internet connection from a few days ago. I called the HP technical support and all they said was they were going to order a wireless card and schedule a pickup so that they can take a look at it.. but my thing is, is it really HP's policy that they're asking for my credit card number? (that technician had some heavy accent) they say they're not going to charge me but that's just their policy... has anyone ever had this problem? You can contact me at meebelle(AT)hotmail.com 
Thanks!

I bought a dv6000 laptop last September and it was running XP. In March the wireless card completely disappeared from the device manager. I sent the laptop to their "award winning repair service" THREE times, and each time got it back still not working (note: they will delete any user accounts/environment settings you have, so be sure to back them up!). They ended up sending me a new laptop with Vista in May. Guess what happened yesterday? Yes, wireless card disappeared from the device manager again. *sigh* This is the last laptop from HP for me!

I wasted 2 hours chatting with HP support. Then I downloaded and flashed my BIOS and "PRESTO". Problem fixed.....!!!!!!

Dv600 with Core 2 Duo chip & XP. Exactly the same symptoms here, laptop used to take an eternity to connect. Now literally just after 6 days after warranty expired the things packed up altogether. Tried resetting bios/drivers & physically re-installing the card but to no avail. Spoke to tech support & they’ve washed their hands of it. Quite honestly simply the worst customer relations/tech support Indian call centre I’ve ever dealt with. Call centre actually hung-up on me twice, they know there’s a problem! All is not lost though, like most Hewlett Packard devices they make excellent doorstops,,,,, Hewlett Packard; NEVER AGAIN ,, EVER,, Trust-Me!!!

I am a soldier and I am deployed at the moment and the only net available to me is through my wifi. Low and behold my wifi card doesn't exist anymore. This makes the 1800 dollar communication investment I made completly useless to me and now I have to pay 20 to talk to my wife and kids for a half an hour. Thank god my bunkmate just ordered a dell. If any fixes come out I would appriciate a heads up. I will check back here. Thanks guys

We have a HP 6000 series and our wireless is messing up too...Ours hooks up,but it says that we aren't connected...And then in anywhere from 5 to 15 mins. later it throws us off.Then the dial up connection box comes up,and we have to x that out and goto network connections and click on our connection to get it to go back on line.We can't go to repair connection because for some reason that doesn't work.You have to reconnect every time...It's like it's not reading the signal at all, it is getting online though the whole time saying that it's not.......

A colleague of mine is pursuing a class action against HP for this issue. My office is not currently involved, so I cannot answer questions, unfortunately. He has representatives for the class already. Hopefully he will be successful so keep yours eyes peeled for news. . . although it will be at least many months before there is any resolution. Good luck!

Although this may not be the perfect solution, HP are in the process of sending me a box so I can return my Pavillion DV9005US, but I decided to try an external usb wireless adapter by Linksys and it works a dream. In my view it is $70 well spent to keep my computer and not lose all my data yet again in returning a computer to HP.

Needless to say, I will NEVER buy HP again. I've bought five HP laptops in the last three years, three of them in the last year, the pavillions, and I regret every penny I've given to HP. Their customer service and total disregard for the people paying their wages, ie us, is an insult.

Can i ask how you can reset your BIOS?

email me please:
christophcarlier@hotmail.com

My wife is also having wifi problems on her Pavilion TX1120, AMD with Vista. The device manager does not even see the card. Did the online tech support several times, had the store we purchased from replaced the card (per HP) and now I am going to HP customer support hell because the store sent it to them once, and they replaced the monitor and sent it back. We are suppose to be getting a box to ship it directly to them again. They said after 3 repair attempts we can get a refund, but the first attempt doesn't count because the store sent it to them. It is crazy, never again will we have an HP.

I have the 6000 and did register it through hp. I just got an e-mail about the bios and also an additional year warranty coverage just for the wireless problem. After the Bios upgrade ( a waste of time) and an hour on the phone they are sending me a box to send it back to them in for repairs. No charge. Hope this helps

I have your comments with great interest as I have a HP d 6000 laptop with the same problems I have tried resetting the wieless card made no differance updated the driver still the same alsupdated the bios which made no differance can anyone supply an answer to fixing t problem as I bought the laptop in the US and live in Scotland

I bought an HP laptop at Best Buy and the 2 year service plan about a year ago, and I just started having problems with the wireless network card. It's not even recognized in my device manager!! I gave it to Best Buy to send it for repair which they did, and then they called me a week later saying my laptop was back. I went in to get it, and low and behold HP had NOT DONE a damn thing to it. WHAT IS THE POINT OF BUYING A DAMN SERVICE PLAN FOR SO MUCH MONEY AND SENDING IT AWAY FOR REPAIR IF HP IS JUST GOING TO SEND IT BACK WITH NO SOLUTION??!! r they retarded or something?? This has definately made me think twice about buying another HP product. So now it's been two weeks since Best Buy sent it back to them, and I can't even inquire if it's ready or what the status is cuz it's been sooooooooooo busy with the xmas season and now damn boxing week... the lines are huge at the stores... HP better have fixed it or given authorization for a new laptop SOON or i'm going to be seriously pissed... i would now think twice about buying another HP product or at least buying the service plan... I could have had it fixed in a couple of days by a friend, but since it was under the service plan that i paid so much money for it only made sense to send it in.... now i'm rethinking my decision... the service plan doesn't seem to be about "service"... and like one of the comments made in an article about this topic, HP DOES seem to still be sticking their fingers in their ears going LALALALA not acknowledging the well known problem that they're having with these laptops... DAMN U HP!!! hurry up with my laptop!!!

Granted, this problem is annoying. (I too, have had problems with the card, on a dv6000) but, never the less, one would think the stress that comes with dealing with HP's poor support is not worth it. one simple solution is to go get a simple, 30 dollar wireless card. via usb, or expansion slot. Thats probrably a better solution then giving it to HP, simply because, judging from what I'v heard, its not worth it.

I have a HP Pavillion laptop that I purchased in January of 2007. It has a Intel Pentium dual core processor 1.6 ghz which is pretty much a core duo with half the L2 cache. It works fine for my needs though. I never had problems with connecting to the network regarding wireless connections besides the router or the network provider. I would just reset the router(I use netgear) or call the provider which has been minimal over the past year My girlfriend has a Dell notebook with a core duo processor 1.7ghz and better modem with XP. Overall, she has a better system. When either of has a problem with connecting to the network(both of us have wirelss), both of us expericence it. BTW I use comcast and a motorola modem w/ a wireless netgear router.

i didn't have any issues with my wi-fi connection, it's actually pretty good on my one (6000 series) however i think i have a greater problem. The screen often turns off automatically & just yesterday ithe backlight has malfunctioned & the speakers had smoke coming out of it. so if u think about it, a wi-fi problem could be the lease of your problems!

I can't believe that HP forum thread. Everyone on their has a justiable cause to complain yet some misleading enitities are masquarading as moderators and redirecting people to a HP page which is owning up to a completely different fault with no link to wifi !!


Here's my email to Mark Hurd, HP CEO. Wanna do the same, here's the link:
http://www.hp.com/hpinfo/execteam/email/hurd/index.html

I am currently the unhappy owner of a Pavilion dv6000. I, like the many others on yours and other PC forums, have a wireless issue. Why has this product not been recalled? Why do I have to shut my real estate business down for the amount of time it takes to repair an issue that HP was aware of at the time I purchased this product 11 months ago? Why is there not a local service center for repairs to minimize consumer inconvenience? I am considering initiating a class action lawsuit-there are a considerable amount of people affected by this to justify doing so. I am a member of National Association of Realtors - we have partnered with HP to promote your products. I will be going to the association about the lack of service and product quality. This quote on Hurd’s bio is a mockery “Everything we do must be for the customer. If it’s not, then we need to reconsider why we’re doing it.” 
Huge reconsideration, Mr. Hurd - you’re doing very little for the customer.
At the very least, I’d like the option of having my computer fixed locally to minimize my inconvenience. Alternatively, I’d like a replacement product and ideally, I’d like a refund and will purchase a Dell, whom I should’ve remained loyal to (owned one 5 years prior to this purchase - 0 problems). It was time to upgrade - I’ve clearly made a bad choice along with 1000’s of others.
What do you intend to do about it?? - and quickly - my warranty expires 2/18/08. If I don’t hear from anyone with a better solution than ship your computer off with an average turnaround of 10 days, I will move forward with legal action. (My business is largely dependent on my ability to work on the computer - I am shut down and making no money without it – It will affect my livelihood).

My wireless completely disappeared. what the hell?

One of the comments below was to reset the BIOS to defaults even if they already are in the default setting. It worked for me and was a quick fix to get my WiFi up and working again.

The same is happening here, I boutgh a DV6000US last year in United States, now im in Brazil and the laptop just seems not to recognize the wireless card, the icons desapeared from the system tray.

I´ve been for hours with HP chat and tried everything, reseted the card, updated the drivers, flashed the bios, none work. 

Im affraid because after everything i have readed about, it seems to be to be the moatherboard, and it probably should be replaced since the problem wasn´t solved for the ones who replaced the wireless card. And there is even some other people who is having the same king of problem but with the LCD and the DVD drive.

For now what im going to do is to buy a USB Wireless adapter and just hope and pray that do not appear other problems.

Any new info or way to fix, please e-mail me, i would really appreciate help!

lsporto81@hotmail.com


I bought a DV6005ea a couple of months ago only because I got a very good price on it (If not I'd never buy a HP product). Similar to others posting here my wireless card suddenly disappeared completely from the device manager. I tried resetting BIOS, reinstalling this and that, reseating the card physically and so forth, all to no avail. HP told me I'd have to send in the PC to get it fixed. I can't do that since I am completely dependant on this PC for work related activities. Instead I bought a USB WLAN card, which is fine. But then the power supply started malfunctioning intermittently, probably because of the enourmous amount of heat it's radiating - both supply and PC are so warm I can't actually have the PC on my lap. It is, in other words, not a "laptop" but just a "top". Oh and the PC makes so much noise I can hear it out in the livingroom at night. Even that I could live with, but about 8 hours ago the PC wouldn't boot at all - the screen stays black and it makes 3 beeping sounds (long-shor-short I think). I've snooped around the net for this problem, and behold: It turns out that the video card completely dying is yet another known issue with this PC. DAMN IT! I am never leaving Dell again! (Gave away my trusty old Inspiron 2200 - dumbest thing I've ever done. Only problem I had with it was that the screen started displaying some odd colors. Called Dell up and they actually sent me a new display over night by plane for me to replace myself - that's what I call customer care!)

Anyways; seems like I'll have to manage without the laptop for quite some time. What really sucks is that I can't even backup all the VERY important data stored on it, and I'm afraid it'll all be lost once the guys at HP do their repair routine.

To all you people who are still ONLY experiencing WLAN problems with your Pavilions: Try tricking HP into fixing your video card as well since it's likely to die any time soon. Tell them the computer sometimes won't start, making beeping sound and leaving the screen black or something. Maybe it'll help. 

Sorry for the long post, I'm frustrated :(

My father has the HP 6000 series laptop with a similar issue. The internal network adapter wasn't even recognized anymore. I've seen all of these comments about having HP fix it or updating BIOS and drivers etc...However, the easiest fix was to just go out and buy an external USB wireless network adapter. Your popular retail electronic store will have these and cost anywhere from 30 to 60 bucks. Works great, easy to set up, connects via one of your USB ports, and is better than the internal one that came with your laptop. Beats dealing with HP or screwing with your laptop if you don't know much about computers.

HP has no integrity. They lie, and delete peoples posts, covering up the truth.

They have no known fix for this problem.

What they are doing is replacing parts, but then the lap tops will have more problems shortly after the "fix"

I have to jump through the hoops each day to get the wireless to turn on. 

My monitor is splitting across the bottom, and across the left side. I now use a screw driver to close the lid so that it properly closes. 

For those having trouble with your monitor not turning on, turn the computer off, open the lid all the way back, turn the computer on, if you still don't have your monitor, leaving your monitor all the way open, press fn, and f4 at the same time, wait a few seconds, and if no monitor, click again, and wait a few seconds. It can take up to 6 such click and waits for it to work. 

Also the monitor is more likely to turn on if you restart in safe mode. 

For those that can't get the wireless to turn on, reinstall the wireless drivers, turn off the computer, remove power cord, remove battery, press and hold power button for several seconds, replace battery, replace power cord, turn power on, press repeatedly quickly f8 to go into safe mode with networking, go fully into safe mode with networking, wait 5 minutes, restart computer. 

If you are not able to back up your files, and are sending your lap top in to be "fixed", then take your hard drive out of the computer and send in the computer without the hard drive, otherwise, you will surly loose your info on the drive even if HP says they won't do anything to it.


Wayne Sallee
Wayne@WayneSallee.com

Similar to Zack my wireless broke 10 days after the warranty expired. Then the computer broke after tech support tried to fix it for me over the phone(and reformatted my HD). 3rd party confirmed that the mobo was fried and tried installing a new one. New one has failed twice going for a third time. If it fails then they will send it back to me and recommend that I contact HP

Just chiming in with my own problem.

I have a Compaq 8510p, both Wifi and Bluetooth stopped working this week.

They used to work perfectly before.

But now the cards are detected at the operating system level normally but seem to be disabled on the hardware (and i didnt do anything).

And the "wireless button (blue led)" doesnt do anything, actually it never did since i got the laptop - actually, i always thought it was just a led, not a button.

This sucks :(

I have an HD Pavilion 5030. Suddenly it sees NO wireless networks. I have spent hours on the phone with foreign speaking people at so-called "tech support" to no avail. Last night, I was supposed to get email with the transcript of all the things that I was to try. It never arrived. No fix...Also, I have tried two USB wireless adapters and they don't do anything either. I have 3 HP's in the house....the next will be something else.

Hi iam using 6000 series but problem is not wih wireless but it automatically shut down when left idle. please help me how to fix this problem.

Just reporting back to say that i fixed my problem (see above) by going to the BIOS and resetting to defaults.

The blue led is on and i gots wireless!!

Hello,

If you check here, you will agree thatthe problem is not with Wireless alone. There are multiple segments suffering with No Boot/ Display type of issues. Further, the affected series are dv2000, dv6000 & dv9000.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us&dlc=&product=3259108


i'm very interested in the class action... i have the same problem and i have been losing a lot of time and money because i'm dependent on my laptop with wi-fi connection. Unfortunately, the wireless adapter suddenly went missing without any reason. I have an HP tx1005au. Pls. tell your friends never to buy HP again. i'll certainly make sure none of my friends ever buy an HP product. Then let's sue them....

Im from Bulgaria, Europe. I was in the USA last summer and i bought an HP DV600 from BEST BUY. And now i have that problem with my wireless card too! I just got a wireless router for my ADSL but cant use it cause my laptop cant detect my wireless card... i thought its a small problem (maybe i did sumtin) but now im reading this and im PISSED OFFF!!! And one more thing.. my screen is splitin on the right side... separating the rubber from the screen! SHITA AGAIN! and the hard drive is so LOUD! I HATE HP! Can somebody tell me please can i send it back to best buy or there is no hope with those liars and incompetent noobs at HP and just try to sell it ?

Also, HP has been editing and deleting posts on their forums to try to do damage control.

My motherboard got so bad that it crashed my hard drive. And with the new hard drive, it still only turns on when it wants to. Anyone that thinks that wireless or other problems are just the only problem, are wrong, as eventually you will have a dead computer as the motherboard continues to fry.

HP has no integrity.

Wayne Sallee
Wayne@WayneSallee.com

Wireless network adapter stoped working and the sistem can't recognize it anymore. soo one more unhappy HP customer!!!

Yes, I can add to the growing list of HP laptop users with the same issue. I bought my HP dv6000 a little under a year ago and my internet connection has been getting progressively worse over the past 4 months or so. I used to blame my neighbor with whom I'm sharing the wifi signal, but the problem getting worse lead me to conclude it wasn't a problem with the router. Now I find this article and all is clear. Luckily I still have some internet connection, but a page now loads 50% of the time and so I think it's a ticking timebomb before it all packs up. I'll try the BIOS suggestions, if I can figure out how to do it, I'm not a techhead. What's more I am living in Mexico, though I bought it in the US last year, so trying to send it in for repair will be a pain. Wish me luck

Well I got my computer back and am in the process of getting everything reinstalled. So far no wireless problems. They replaced the motherboard, wireless, screen hinges, and screen casing.

When you get the box to send your computer in, it will have a sheet of paper for you to fill out with check boxes for you to check for all of the problems you are having. Be sure to note all of the problems that you are having with your computer.

Keep in mind that if you have this problem with your computer your computer will eventually crash like mine and others have. Your computer is a ticking time bomb

Wayne Sallee
Wayne@WayneSallee.com

I'm having the exact same problem, and there's nothing left which I have not tried.

P.S. visited like 30-40 sites and found no help. 

I'll stay away from HP in future... 

@All: Are you people sure that switching to Ubuntu will solve the problem?

I am having the exact same problem as scott and paige...and I did buy a usb port wireless card to use and it worked for two days..and now even with that I am having the same connection problem....70 dollars..NOT well spent! So I read all these comments but can anyone tell me how to fix this? or if it can be fixed?
tiff_anie85@yahoo.com

I have a HP Pavillion 9000 going on two years in December. There is not ONE thing I like about it at all. I have sent it in at least twice to be worked on and called more times than I can remember. When I do get through, I am calling someone in Egypt. All they have really done for me is try to continuously sell me warranties. Now I know why. Word of Advice to anyone thinking of buying a HP....... DON"T!!!!!!!

I sent my laptop in on 2008-04-23 

It is now 2008-06-13 already having wireless problems. It's not disappearing from the device manager yet, but it sometimes will be turned off when I turn the computer on, and I have to click on the icon and turn it back on. 

The bios version is 3.E. I've got all of the other bios versions on my computer but don't have that one. I can't find the download for it on HP. Anybody remember where that version can be downloaded? 


Wayne Sallee 
Wayne@WayneSallee.com

I have a HP pavillion dv6000
After a year of using. Very fine using btw. Only disturbing is that my battery on the remotecontrol died. Suddenly my network icon disappears, so I'm like hm? Checking my laptop network button, its orange, going to the start menu to check my connection when the menu suddenly disappears under the mouse ^^. 

I tried resetting the bios. I tried reinstalling the drivers. I tried opening up the comp and blowing the parts. (Very easy to do with a manual btw). 
My wireless is dead havent tried upgrading bios.

having bought my son a dv6000 laptop last september ,was working fine till last week when he told me he wasnt connecting to the internet. after looking throught the web i didnt want to send it back to HP or try to mess with the BIOS .I decided to try and uninstall the wireless assistant then reinstall it from the HP web site. after down loading it and installing it ,guess what.......It works.might not work for everyone .but hey worked for me .

My laptop (HP Pavilion dv6000) was a gift from my husband on Christmas day, 2007. I opened the box that day and immediately began working with it. It went to blue screen twice that evening. I called the HP number because it clearly says NOT to return the laptop to the store of purchase. 
Over the next 6 months, my laptop has continually gone to blue screen multiple times a day.....one sitting it shut down 17 times. I have sent it in to HP twice, had it at a local FireDog who wanted to charge me $75.00 because they said it was a software issue. I have been on the phone with HP more times than I can count, usually speaking to someone I cannot understand. I have spoken with a customer service agent who assures me that they will fix the problem, but now we are going on 7 months and still no solution. Many of the agents I have spoken with on the phone have tried to tell me it is something I have done. I assure them that the first time I turned it on, it went to bluescreen and unless I'm just holding my mouth wrong, it can't be of my doing.
Circuit City, where it was purchased, doesn't want anything to do with it...says if I had returned it within the first two weeks, they could have exchanged it for me, for a restocking fee, of course. I pointed out that all the literature that came with the laptop said NOT to return it to the store.
I am frustrated and looking for help.

I have a HP DV6231 laptop and have had no problem with the wireless internet....until now, With the message that is so irritating, can not find the drivers. I have reformated it and yes it work for a short while and then disappeared. Now I have re-formatted it and no drivers can be found.
Will keep you posted what HP has to say.

Well, I think I have been a lucky one..I guess. I purchased a DV9000 in Jan of 06. and now I have been fighting several issues on mine. the bottom and left of the monitor is separating at the left hinge and up along the left side. The plastic is splitting due to the tightness of the hinge or more so the weakness of the plastic. I also have no wife. It would disappear as others have stated. It came back all by it's self, now it is gone again. I also have the screen blacking out and then 2 seconds later it will reboot. It seems to me that these are not meant to last that long and I have been luck to get this far with mine. but I have all 3 of the reported problems people hare having: cracking screen frame, video burning up and killing video and rebooting comp, and finally the wifi issue that also is burning up or just plane failing. I will by Dell next time I am sure of it. I have not sent it in for repair yet, but it is falling apart and just needs to be rebuilt from the ground up.

Last year I bought one from futureshop. After one month the same problem has started. On-line support couldn't solve the problem. I sent it to HP repair place twice. I didn't work Hp gave a replacement dv6000. The replacement was worse. even it never work the wireless internet. I sent it back twice. Today I got it back. It is not working at all still. Hp has failed in the quality of product and the repair. Hp should disappear in this world. So bad company!

I have an HP dv9500 its the biggest piece of crap I have ever had
first after having it 2 months the battery would only hold a charge for 30 minutes. next the hinges started to go at 2 and a half months. then the latches (when it was closed)would not latch, so it would not sleep and would drain my battery. then at 3 months my first charger went. It just kept making beeping noises (the charger) when plugged in. finally, in month 6, after replacing my third charger at $100 bucks a pop the whole thing just wont work now. It wont turn on. It wont charge... just no response..... What do I do… its only a matter of time before the Wi-Fi goes!

Okay... I bought a DV6000 because I found it at a great price and ... and ... it was white! I know ... it's not a good reason ... but, I thought this "Special Edition" was pretty cool looking and different than the same old black ones I have.

From day one I had trouble with it connection to coffee shop networks ... and even my own network. To keep this post short ... I'll just say it got worse and worse and then died after warranty.

Now ... I found this post and others ... and read about the "mother board" problem. I'd already re-flashed the bios and did all the other steps.

I called HP and they said the laptop was out of warranty. I referred them to what I'd read on line in various blogs etc. ... and they did admit that there is a problem ... but, they also said my laptop wasn't included. I referred HP to their own web page ... of which the rep said she already had in front of her ... and she put me on hold. The rep came back and said yes ... they would repair it for free.

Sooooooooo .. if you call and get told your out of warranty .. make sure you know the fix and demand it ... if your model is affected.

I will say it was lightning quick getting it fixed. Fed Ex dropped off box ... and picked up ... and brought it back fixed (new motherboard) in only a couple (few) days. Time will tell if I buy another one.

Easy ... but, had to convince the operator that my laptop was included in the fix. I should not have had to do that. Anyway ... it is fixed and working. =)

This problem is a serious issue. In fact not just this problem, but dv6000 series is a serious issue in itself! On my AMD dual-core running XP, After 8 months my wireless card 'disappeared' and I tried everything HP suggested to fix it... it didn't work, and had to be sent back for a new motherboard... after 11 months with 6 days left on the warranty, the hard drive gave up and i lost everything... again it had to be sent off for a new one. And now, finally after 14 months, it has decided to cut out and turn itself off instantaneously in the middle off use. I will NEVER buy HP again no matter how tempting the machine looks for the price!

@ Jon

Yes, I agree, never buy an HP again, but still send it in to be fixed for free. Make HP fix it for free, even if you have moved on to a better brand of laptop. Keep making HP fix it.

Wayne Sallee
Wayne@WayneSallee.com

I have a Compaq Presario v3000 and last month, my wireless adapter did not appear in device manager. I sent my computer to HP TWICE for repqirs. The first time, they replaced the wireless adapter which did not work and the second time, I told them to switch my motherboard and it worked for 1 week and then began to disappear. Also, replaced my motherboard with a old dusty one and I now white stuff and dust comes out of everywhere in my computer. The dumb tech support had told me that I would recieve my computer in its new condition which turned out to be a lie. I dont know what else to do. I will never in my life buy an HP product again. They messed up Compaq for sure, back when compaq was not owned by HP, Compaq computers were great and realiable but now since HP owns compaq, they f**ked up Compaq computers badly. Im currently using my old (10 year old) compaq laptop to type this message and well I dont know what to do with HP's 6 month old compaq laptop yet.

@ Ibrahim

That's because the crooked companies out-compete the better companies. 

Send it back to HP. Make them fix it.

I got mine "fixed", but it looks like the new motherboard has a new set of symptoms.

Those symptoms are: mouse scroll disabling and then re-enabling, quick-launch buttons self-activating, keyboard keys disabling, and re-enabling.

Wayne Sallee


MY wireless card is gone. HP sucks, good thing there is Apple for my next purchase, no wonder Apple is gaining market share hand over fist....

My keyboard ha topped orking on my DV6095. One of the internal cable controlling the QP board and battery i damaged o I have to tay on AC poer. HP on't even end me a replacement cable, they tell me I need to go to a ervice centre and be charged 200€ for a 1€ cable. I'm so p1$$£d off ith them. Heading to E-bay now to deal with decent people (I hope) and get my replacement there.

I'm never going to buy HP again, simple as that. My friends ad acquaintance generally ak me for recommendation hen it come to tech tuff. Lat year hile happy ith HP I recommended them. Thi year I've told people to avoid at all cot. o far HP have cot themelve 6 recommendation for the ake of a € cable. Fool.

I have been trying to resolve my Wireless Adapter issue with HP for the last six months, they always sent back what I think was an automated email, it almost always said the same thing. They finally said they would take the case to 'higher management' and someone would contact me (I even gave them my cell phone number). After not hearing from them for three months after that, I filed a complaint with the Better Business Bureau. Another waste of time, they closed my case siding with HP! I do think though that if enough complaints were filed with the BBB they will be forced to listen! It's very easy to do online.

Yes taking it to the BBB is a waist of time. The BBB just sees themselves as an advertising agency, and if a business is a member of the BBB, then they don't want to make that business mad or else they will loose that advertising revenue.

Unfortunately you learned that the hard way.

Wayne Sallee
Wayne@WayneSallee.com

I don't have a HP 6000, but I have to work on one today that has this issue, now I have some ideas to try, at least...I bought a Dell XPS laptop a couple of years ago and the video card died in it - $600 to purchase a refurbished model from Dell to fix - I have a $3k paperweight; my brother-in-law purchased an HP, his video card died 6 days out of warranty; my husband has an HP laptop that has videocard issues - thank goodness we have a laptop cooler around for him to use on his system. My work laptop is a Lenovo and it's the absolute best thing I've ever had in my life! I've always been big toward gaming computers, and Lenovo is finally bringing out some big guns - as soon as I get some money saved up again, I'm going to them - It's between Lenovo and Apple as being #1's in top customer support and fewest issues/repairs.

I can't belive it - I have been trying everything to get my wireless working reliably on my HP notebook. I had reloaed drivers on my notebook, router and ADSL modem - nothing would solve the problem. Then I came across the comments on this page..

One of the comments was to reset the BIOS to defaults even if they already are in the default setting. It worked for me and was a quick fix to get my WiFi up and working as new again. It's the first time in months that I haven't become disconnected when using iTunes or Goggle Earth.

Thanks!!!

My wlan switch has been playin up lately by always being on orange it gets realy anoyie a ng but luckily i have a one year garantee 

My daughter has a hp dv6119us laptop and yesterday her wireless disappeared too. Hp has already had this laptop once about a year ago and replaced the motherboard. The problem then was that the laptop would not turn on. Now we have the wireless problem and are quite disgusted. I have talked to HP support for the last 2 days and tried all of their troubleshooting........nothing worked. They are sending me the box to return it for repair. Luckily, we are covered under the extended warranty so there will be no charge. This laptop has been nothing but trouble since we purchased it.

When i first got my HP pavilion with vista i first thought what a great laptop.
This was in April 2007
But since March this year my wireless went
i knew it was going as sometimes it wouldn't start so i would restart the computer which would fix the problem. However it just came on with orange light and not changed blue so i restarted it and so on
till i read in the instructions that when the HP start up screen comes on when you first start the computer and press F11 you are able to rollback your computer to when the blue light was working. It works. But it decides when it wants to work now. Sometimes if i hit ontop of the switch it turns blue and works for me. Or when i play on a game or watch a DVD it turns blue:S
and also my speekers have just turned them selves off and my laptop thinks they are still working:|
i am going to try resetting the bios to default and if that dosent work am just going to have to do what i was doing in the first place.
cheers

I hv same problem and my wireless isn't working. When I called HP tech support, she asked me to remove power cord, battery. open the cover at the back beside the RAM cover. There are 02 cables connected with a card (wireless card) remember the wire connections and carefully remove both cables. take the card out of slot carefully and put it back immediately. Put everything back in reversal order.This worked for a while but problem reappeared again. After I called HP back they agreed to do repair at NO Cost even my notebook is out of warranty. 


HP just doesn't seem to understand that we cannot go for weeks without our computers - they offer to send us a box to ship our laptops to them (which sounds great on the surface) but I have heard that when the computer is returned, data is missing! Since the problem is known to be inherent in the computer, there should be different arrangements to repair these laptops. They should just replace the computer with a refurbished laptop and give consumers time to copy their data to the replacement computer, then use the box to return the defective laptop to HP! The term "Out Of Warranty Repair" should not be used by HP - the term "Recall" should be used!

Hi, I have been doing everything I can to find out what is wrong with my hp laptop, my wireless had worked all along and only in the past few months I cannot find any sign of my wireless on my pc. There is nothing under the device manager for wireless adapter, no wireless conncetion, its unexplainable....what should I do?

I had enought with HP laptops such as 6000 serious. I will never buy your computers again.

This is a hardware problem. Any software solution you use is only temporary.

Don't waist your time doing a full system recovery or restore.

Make HP fix your computer for free, even if your computer is out of warranty. There is a recall for this problem, and you have to arm yourself with this information, and let the hp liers know that you know about the recall, and make them fix it.

People that get new motherboards are still having problems. Sometimes those problems are different than with the previous motherboards.


In my case the new motherboard has caused the following symptoms:


Quick-launch volume buttons random self-activating.
(starts with + button, then months later + and - buttons self activate)


Some keyboard functions will randomly refuse to work.


Random activation of the CD.
(You will feel the vibration of the CD spinning even though you are not doing anything to cause this)


Random activation of the CD eject.
(The CD tray will eject at random even though you have been away from the computer, and nothing is using the CD)


Random refusing to work of the mouse scroll function on the mouse touch-pad.
(Plug in an external mouse, and the scroll function on the external mouse will work)


Also when you send your laptop in, be sure to take the hard drive out so that they don't reimage it. Don't send them the hard drive.

Wayne Sallee
Wayne@WayneSallee.com

My wife got a pavilion TX1120 about 8 months ago. To cut a long story short, the ethernet port stopped working and gradually various software problems appeared. I spent many hours saving her stuff to another computer (using a pen drive and DOS)then did a restore - still no ethernet and after a bit no WiFi either. Just bought a USB wireless adaptor and that works ok. The machine runs VERY hot and I'm sure it will completely crap out soon. Warranty no good to me as it was bought in the States and we live in Brazil. 
This thread makes vary interesting reading. Ho hum - happy days.

hello how are you ? i watched your video on youtube "Tech Shakedown: HP Pavilion notebook owners flood HP's site" and i have the same issue and i found this solution on a site in brazil and i couldnt find your blog to search if it was found a solution. heres the link http://forum.clubedohardware.com.br/problema-wireless-dv6000/508518?s=6b85a7b05d2218dfe0f336623f2dd7dc&
the problem was the bga soldering process because the nvidea chipset was overheating thats why they released that bios update to keep cooler spinning even when the notebook was not that hot.
the overheat was dilating (expandind) bga soldering causing this problem on mini pci controller where the wireless card is installed. Is that alright i would like you answer me please, and hope you can find a tool to translate this tutorial "Problema wireless no DV6000 RESOLVIDO!" ( problem on dv600 wireless solved!) its seems very interesting and may solve this problem.

HP makes the worst laptops. I suggest going with dell. their reliable and actually work.

chipset problem, 6150, and 430 chipset must be resoldered properly. give 350 degrees heat on both of them for 1 minute, and wait the main board be cooled again, assemble your note and enjoy your new ( recognized broadcom ).
Note: don't touch the chipset when you're heating, leave them where are they!!. hope you fixes your note.!

I bought ny HP tablet about a year ago, im sending it in right now under warranty for repairs because of the wlan card failing. Even though my switch is blue and on, there is no mention of wireless. I have tried reinstalling bios and drivers, but they are temporary fixes and its gotten to the point where that no longer works. I even physically removed the card and reinstalled it and that was of no use. From what i have read on the internet it has to do with the laptop heating up and physically disrupting the connection between the wireless card and motherboard. This is undoubtedly a design flaw and hp should be recalling these affected models or extending the warranties. In fact i would be much more interested in a class action law suit to recoup the cost of the laptop and go out and by a macbook or lenovo.

My second motherboard has now progressed to where it is having some trouble recognizing the CD inside the CD drive Along with the other for-mentioned problems.

I just don't want to wait too late to where it crashes my hard drive again. But my laptop is my main computer, and they will just replace it with another faulty motherboard.

Wayne Sallee


I was looking for some type of solution to my wife's HP laptop problem, where as her wireless will not work anymore and low and behold, I found this site with folks having the same problem! I clicked on the HERE link, so as to take me to the HP forum that is discussing this problem, but everytime I click on it, I get there and it freezes-up every single time! I think that I am going to have to contact HP directly myself and see if they can remedy the problem. If not, then I will join any class-action law suites involved with HP and see if that would help!

I have an HP tx1320us - that I just loved until today. As you can guess, i no longer recognizes the wireless card - no warning at all since it was fine yesterday. It looks like I am not alone. The computer is 10 months old with no major problems. Are there any REAL fixes available without spending a mini-fortune? How can this problem continue to be ignored by HP? Is a class action suit a viable option?

The best thing that HP can do is to give everyone their money back, and close their business.

Wayne Sallee
Wayne@WayneSallee.com

My HP Pavillion 9000, which I bought in May of 2007, has been having problems finding the wireless network. I assumed it was something I had done wrong...then, it wouldn't find the web cam...well yesterday, the screen went dark, I couldn't turn it off correctly, etc. And if I hadn't come across this thread and the HP contact link on fixya.com, I'd be paying for my repair. But I called HP at 1-866-671-7362 and found out that my computer is a lemon, just like all of yours, and has to have the motherboard replaced... Had it not been for the ability to research, I'd be paying for this repair. I'm looking at the dates on some of these posts...I mean, bad job by HP in addressing the issue in a global way!!!

I must say, the guy on the phone was nice, and the shipping box is suppose to be here by Wednesday...wish me luck...but if you guys are still looking into a class action thing, count me in! I'm losing 3 weeks of on-line lessons at least because of this problem.


Keep in mind that when you get that new motherboard put in your laptop, it is only a temporary fix, because they are replacing the bad motherboards with more bad motherboards. So after a few months you will start noticing problems with the new motherboard, and eventually it too will die.

Wayne Sallee
Wayne@WayneSallee.com

new version of the same problem?
http://newchapter.ie/beware-the-hp-pavillion/

I've gotten so fed up with how HP is cheating so many people.

I got a black marker and blacked out the HP name on the cover of my laptop. I don't want anyone to see my HP laptop, and make the bad decision to buy one too.

Wayne Sallee
Wayne@WayneSallee.com

I strongly urge anyone looking at this product to look elsewhere. My laptop has had to have the whole motherboard replaced twice. I have had to have the screen replaced and the keypad replaced once. IF I had not bought the 2 yr extended warranty from the dealer I would not have a funtioning laptop. I am now experiencing problems with the wireless card not working. Infact the computer doesnt even recognize that it is a part of the system anymore.. I am beyond frustrated with this product and have only had it about a year and a half. My latop is the dv9000 series.. IF there are any suggestions for me please let me know..

I've been dealing with this issue since Jan '07; and the problem is not restricted to 6000 and 9000 series laptops. DV 2000 and 3000 series laptops also suffer from the issue, and hp relentlessly pursues user error as an excuse for their own utter incompetence. I eventually got my laptop replaced, but have a look here at all the folks who are still suffering from problems here: http://www.asifism.com/hp-quickplay-windows-vista/trouble-with-hp-laptops-wireless-broadcom-cards/

People have gotten fed up with HP censoring the posts on thier forums, so now http://www.hplies.com has been formed so that people can share information on how to get HP to fix their comptuer.

And it's working. With the info at http://www.hplies.com people are now armed with the right information to be able to get HP to fix their computers.

Wayne Sallee
Wayne@WayneSallee.com

My friend just handed me his laptop to fix and found this forum here. I was promoting HP for a while, but now since I was on the phone with support for 5 hours with no call back for a photosmart printer and I see the laptops are not doing any better, I guess HP is going into my "don't recomend bin" with gateway and compaq (which is part of HP).

I have the same problem. After reviewing this forum - it really convinced me to clarify with HP Tech Support. They immediately told me to return the laptop since my serial no. and date code is affected by the batch-related defective BROADCOM wireless built-in motherboard. They have repaired my DV9000 computer within 2 weeks and upgraded my motherboard.

Ok, folks, time to push back. I won't reiterate your issues, as they are mine as well, but the phone lines to both HP Repair and Circuit City (since they just announced they are closing ALL stores!) are jammed.

Unable to get thru, after two weeks of being put off by HP techs (HPPavilion still not evaluated by a technician), I called the HP Executive Offices. I believe the CEO is Tim Metcalf. You won't get passed the secretary, but I just complained lenghthily about HP's failure to issue a recall, and needing help to get authorization for a refund.
She put me off, saying to call Circuit City!!!
The number is 1-650-857-7177. Please call and add your complaint!!!

Purchased three dv6000's for daughters, and connection drops in the middle of a search. We never get the internet on our first try, and 98% of the time two computers never get the internet connection up! Frustrating! I did not realize the problem until Fry's Electronics Store sales representative told me on 1/20/2009 that Frys did not renew HP's contract so they will not be carrying HP's anymore because of the return rate. Another brand was mentioned as losing the contract with Frys, but HP is the problem I have right now because of the notebook computers I have at home. I am researching notebooks for myself, and I may end up with a Sony. Any thoughts or recommendations? Thank you.

I am not a techie, can anyone tell me how to reset the BIOS? It seems like the union of Vista and HP is very unholy. As soon as I downloaded some updates from Windows Vista, my wireless quit working and my sound quit working. I was able to fix the sound from a suggestion from the Windows site, but still not wireless.
rye5122@comcast.net

Just wanted to report that we had the same wireless adapter not being recognized problem. Sent it in for a mboard replacment under warranty. Now a year later, similar problem. Went into BIOS and restored default settings, even though they were already at default. Worked immediately. [press f10 at boot up to enter bios and use arrow keys to select restore default settings, then save and exit]. Otherwise computer is fine, if not a little hot, loud, and short on battery life. Zeke.

The issue I think is that the whole touch-module (including volume controls) is damaged. And it got damaged when your WI-FI was OFF. You cant turn off wiress from the button now, do you?, Or use the touch volume controls...

HP offers an extended warranty of 24 months for specific problems like wireless. I have about 2 yrs old laptop I talk to them and they resolved my wireless issue. Don't know how long it willl last but it is working perfect right now. Here's the link for the program: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01087277

called HP today my wireless stopped working this wk... they said my v6000 extended warranty expired 30 days ago, yet it clearly shows on THEIR website I'm part of this.. what the heck am I suppose to do?? I tried EVERYTHING... In my words this is what their saying to me haha sorry suckers we have your money who cares what happens :( .. I asked the rep why I was never notified of this problem and had to find out the hard way.. he told me *stutters* "well hp emailed people"... I smell B.S. I then asked him why do I have to pay over $300 for their mistake and he kept cutting me off and trying to give the the case number just incase I changed my mind(about what ripping me off somemore)... well Mac here I come goodbye piece of S**t.. I did get to tell the guy he works at a sh*tty company that likes to rip people off! I wonder if hp customer service reps really hp computers considering they suck!

I turned my HP in once for repair due to some serious MB problems. I got it back and it worked fined until five days after my extended warranty expired. Then my wireless component just disappeared! Upon calling HP, they did not inform me of their program, and when I asked about it, I underwent a gamut of questions after which they decided I was unworthy of their service. I WILL NEVER BUY HP AGAIN!!!!

OH my gosh...what a waste....waste of time and waste of money....I'm a student and I really needed to get online for my classes...thanks HP for this piece of expensive junk........I will never buy HP ever AGAIN......

My husband bought 2 of these "computers" for 2007 Christmas. One for himself and one for me to replace my 4 year-old Dell. I was going to give the old Dell laptop to my son, but I was too attached to it and decided to spoil my son with a brand new HP. This thing stopped working completely after 4 months of very infrequent use and had to be sent in for repairs. My husband's piece of junk has been having wireless connection problem since day 1. It seemed to lose it mostly after an automatic update, but would find it again after a system restore to an earlier date. Today it is gone for good! I have found this forum and will try the steps suggested here. I just wish my dh went with Dell instead of this *****!

Looks like the latest generation of laptops (Pavilion Entertainment Tablet) has the same wireless problems that the rest of you have. My laptop is almost a year old. The wireless became intermittent about 6 weeks ago. Tried every fix.
Today I installed an external USB Wireless Card ($50) and my wireless is back.

PS:My Apple MacBook is flawless....

My presario V3000 also getting in problem. first wireless adapter can't detect by OS. Then now, when i'm doing boot/start up the screen always blank ... How come HP make product like this? any suggestion to fixed this problem, send me email : adam_bandung@yahoo.com

Just wanted to say thanks to the posters here. Spouse's v9000 had a wireless fail like this this morning. Will be trying the BIOS restart and then probably purchasing an external USB modem for her.

Used to think HP was a quality brand. No longer. Kinda sad.

Not really sure that anyone in monitoring this thread but the issue still continues, with HP just letting the laptops run out of warranty and then trying to charge the customer for the repairs for an issue that they know is fundamental in the original design. AMD chips are great you really do get bang for your buck but that is the up side the down side is that by the nature of an AMD chip it will always run hotter. And is at the core of the issue of the laptop.
This is what I think happened – All that HP did when rolling out the dv6000 and dv9000 was to change the chip socket so that you could put an AMD chip on the board, because really that is the cheapest thing to do. Now if you know nothing about motherboard design it sounds pretty good, but in practice it’s going to fail miserably. Why? Well because a motherboard is still the sum of it’s parts. There has always been and I suspect there will always be a heat issue whenever you deal with AMD chips (when I build my desktops I always use AMD chips). The only solution is to make darn sure that you have a good cooling system in place, because from experience I know the motherboard will burn up. In short if you change the chip to an AMD chip you also need to put in a better fan (changing only an algorithm will not work).
I too purchased a HP Pavilion dv9000 and I figured that HP surely has notebook designers that know a heck of a lot more then I do so should have considered the heating issue. Obviously not – So last year like so many other people I too contacted HP and yes they did replace the motherboard because the wireless was not working; but when talking to HP customer service (a pretty big waste of time) I asked since they were going to replace the motherboard how about replacing it with an Intel chip, since it was the AMD chips that was causing all of the problems. Their answer was that yes they did know that it was the AMD chip that was causing the problem however they would not replace the motherboard with an Intel chip. HP’s opinion was that it would change the Laptop, my opinion is that if you know that a motherboard with an AMD chip will just burn the motherboard out then why do it a second time? A year later I got my answer – What HP had planned to do all along was to let the motherboards fail a second time and then say that the motherboard is out of warranty “too bad so sad”. Taking this course of action allows HP to recoup some of their money by holding hostage the laptop. In addition another symptom of the over heating chip was that the left hinge would just explode that is because the laptop runs so hot that a plastic piece in the hinge just fails. Again in this scenario HP just happens to find that (you guessed it) the motherboard is starting to burn up and needs repair that just so happens to again be out of warranty (this is to the tune of almost $300) for a Laptop that at the most is 2 ½ years old.

I’ve already contacted the lawyers – Why because the issue is a fundamental design flaw and for issues like this there are no simple fixes. There is no way that HP does not know this and to continue to put there fingers in their ears and say Lalalala until warranties run out is deprived indifference at best. Also if this were a car you would not be looking for fixes and fixing it yourself.

I don’t think people purchase laptops to use for a couple of years with the expectation of throwing it away. In general a decent laptop is going to be over a grand I would think that a reasonable expectation of the life of the product should be 5 years at the very lease three years until it would need a major repair, not every single year and from reading posts in some cases every 10 months.
Oh! Yea I brought a Dell - at lease I understand what customer service is saying to me

I too have had the same problems with HP. Do yourself a favor and buy a Macbook. I am now a total convert. Apple makes computers that do what computers should do, make your life easier. They even have videos online that show you how to do...everything. Their tech support is U.S. based and they are good, not that you will ever need them. People don't realize just how much time they spend trying to get PC's to work. Easily one fourth of your time on a PC is messing with something to get something or the other to work. Moving to Apple was the best thing I have ever done. Can you say SMOOTH? Their products simply outclass everyone. Even Clark Howard (CNN and radio financial advisor and cheapskate) recommends Apple. Does it sound like I'm a fan? Thats because I am indeed.

I have the same issue, now twice. Both times HP has, under warranty, replace the system board!! The service support they gave was actually first class.
Now the warranty is running out, so if it fails again I'll take them to court if they will not fix it. It's a fatal flaw - no system should need a new board every 10 months.

I just think HP has used customers $$ to fix their own product mistakes. The wireless card problem was never happened to any of my other laptops. Hp PC/Laptop was never good. Those products always give you some small problems here and there; then, it turns into a big problem that breaks your device. I won't buy another HP again.

My Pavilion dv6000z notebook 24 months warranty regarding the wireless problem ceased on Dec 31 2008 I was told by HP customer care and I would have to pay. So, I too am contacting my attorney specifically because in the business support forms under Wireless issue addressed by HP, on November 27 2007, Anna from HP Total Care stated, "if you are out of warranty, your product experiences this issue, and falls in the defined product and serial number range, we WILL provide a repair at no charge." Anna also indicated, "there is a special phone number for those of you who are out of warranty but now qualify for this service. This number is for US and Canada only." If the probelem is a design flaw with the AMD motherboard because my laptop always seems to overheat then I believe HP is liable 100%. So, I concur with Kim who posted on May 5, 2009. The problem for me is I don't have any money to go buy another laptop in the interim and I depend on my wireless....

I had this problem just over a year ago (the wireless switch was on, but the wireless light was amber, not blue). It was under warranty, so they "fixed" it then, apparently. It worked fine for about a year and then yesterday it stopped working again. Several people on this forum mentioned resetting the BIOS to default. I restarted into BIOS, and reset the defaults (even though it was already in default values). Restarted it, and IT WORKED!!!!! Thanks to those who posted that tip!

I just posted yesterday, saying that resetting the BIOS to defaults worked. Well, it worked until I restarted my computer, now that trick doesn't work at all. I HATE HP and Vista. My next computer will definitely be a Mac. They may be more expensive, but you get what you pay for with a PC.

He there, for all who have the same not recognized Broadcom with chipset 6150Go, you have to heat the BGA with a SMD rework device, after cooled your Mother board, use some silver based thermal compound, Spec 9.24W/m.°C, viscosity: non-flowing, put just on the Die of the Nvidia BGA after that - re assemble your note and install the new bios version F4D, at HP portal Customer Service, software download! i'm sure this 'll help you.
Note: don't over heat you BGA cause this can make some Gas bouble among the surface of BGA, and can destroy some wiring connection or the BGA it self.
( do it if you have some expirience on reworkig SMD, BGA , PGA Devices)
Best Regards
Maurok

I have the same wireless card problem that everyone else seems to have. I just got off the phone with HP support and even spoke to a supervisor. Since my computer is 2 years and 2 months old, they won't do anything - oh wait they'll fix it for $400. But since I'm two months late, they won't stand by their product. I think it's time to boycott HP. I won't buy another single HP product.

I have a problem with my HP dv2000, when I try to turn it on the lights show blue but the screen is black, also once a week I have a wireless detection problem, some times it doesn't detect it, I spoke with HP for alomst an hour and there was no luck to send it to them for no charge, we should file a class action against HP, I would never buy another HP again, I would like to file class action if any body knows any thing about class action please let me know.

I called Hp and they say I'm out of warranty and $298.00 they will fix it. This is hardly used and I even bought another wifi card thinking I could fix it myself. After reading the posts I see other people tried that and it's obviously a motherboard flaw. Thanks HP, you need to be sued!

I created a facebook group "Never buy Hp products!" Please join!!!

http://www.facebook.com/groups/edit.php?members&gid=121347750910#/group.php?gid=121347750910

We will show them that we are not going to put up with this shit anymore!

Join the group and tell us about your experience with HP!

hi, i have the dv71070eb and i have the same problem too... I've been having problems for two weeks to get connection to the internet. Yesterday it worked just fine. thought my computer didn't want to shut down afterwards i just let it be and eventually it shut down within a very long time.today when i turned the computer on, i couldn't connect because the 'swith' which is not a switch was red instead of blue and there is no way to get it blue. My wireless assisdtant is activated says my leptop but the led won't turn blue. So now i can't connect trhough wifi. I read this article and i thought that this had nothing to do with me. but i read on forums that there are people with no 6000 or 9000 but who have the same problem. Now my case is warranty, but who will garantuee that my computer will be fixed when i sent it to repair services?