register.com loses it

A domain we owned had a place holder on it, rather than the very fine main page that was already there, so we called the online service to find out what was going on.

A support person, in great detail, told us to wait for a DNS to propagate, and the DNS was corrupted, but as some of the web pages were already available, on the same DNS, we decided to reload our index.html via FTP instead.

Sure enough, our site popped up immediately. After complaining to register.com, we had a plaintive missive which we reproduce below, in full.

Thank you for contacting Register.com's Hosting support.

We apologize for the inconvenience that occurred as a result of migrating your hosting account from our legacy system to our new billing system. It seems in the process, the default index.html file was restored. As you stated, you restored the correct index file and we also recommend changing the hosting password.

If you have any further questions, please respond to this incident by replying, or using the link included at the beginning of this email. You can also contact a Hosting Services Consultant 24 hours a day, 7 days a week, at the numbers below.

Thank you for choosing Register.com, recognized for “An Outstanding Customer Service Experience” by J.D. Power and Associates. HostingByRegister.com Support

So basically we fixed the problem register.com had. Do we get anything apart from an apology for its incompetence? Nope. If we hadn't noticed, the site might still have been down and the DNS stuff was just sheer chiff-chaff, wasn't it? µ