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Vodafone refunds users for overcharged texts

Unexpected bonus for prepay customers
Sat Dec 02 2006, 12:24
THANKS TO a technical hitch highlighted by SMS Text News, Vodafone UK discovered it had been charging users for receiving premium-rate text messages for approximately six weeks.

Usually when a consumer sends a text requesting a service, it will cost 12 pence to send the request and then £1.50 to receive the billing text.

However, because of an error in Vodafone's billing system, the company was adding an extra 12p, bringing the total cost of receiving the text to £1.62.

The company claims that the issue only affected a relatively small number of its pay-as-you-go subscribers.

A spokesperson for Vodafone told the INQ, "We were able to identify all affected customers. Happily we are refunding all automatically although this may take a week or two more before it is complete.

Asked if Vodafone intended informing those who'd be overcharged, the spokesperson replied, "We have not contacted the majority as the amounts are generally very small."

So if your remaining credit mysteriously increases, you'll now know why. µ

SMS Text story


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