My unbelievable experiences with Dell

I can relate to this article. I purchased my Dell in 2005. The hardware, so far, is working fine. I dread having to call for software questions or error message resolutions. It takes light years to get a simple question understood by Customer service and another eon to get an answer. You are welcome to contact me for details.

DMC

This article makes me feel so much better. Dell has to be by far the worst computer company in the world. 

So I bought a Dell Inspirion in August of 2006, so around a year ago. And the battery went out. 

So I thought no big deal I have a warranty till 2009. Wrong the warranty doesn't cover the batteries. 

The battery is part of the computer and the main source of energy so how can my warranty not cover my battery? I had talked to two representatives and one supervisor. 

And got absolutley no where. Not only did my laptop cost $1400 but now I have to buy a $200 battery every year. The supervisor at Dell informed me the batteries last a year. 

I also informed him about his ratings online for the specific battery. 39 ratings, all of them gave one star and serious complaints. 

I'm sorry but, I told the supervisor that is fraud and will never buy a Dell again and make sure everyone I meet knows that Dell can't make a quality product, not to mention all the useless programs they put on your computer (which weighs down the memory).

I'm sorry you've had such a difficult time. Your story sounds like a nightmare and is much, much worse than mine, but I'm still doing what I can to publicize Dell's poor customer service. 

You're right that tech support is extremely difficult to understand and usually seems to be just reading from a script. But in my case, tech support actually tried to be as helpful as possible. The problem was customer service.

After swearing to swear off Dell when I bought my second Dimension desktop, I recently caved and bought a monitor from them because I needed a flat panel that I knew would be compatible with my two-year-old Dell PC. I picked a model and called Dell customer service, who promptly convinced me to upgrade for just ten bucks more. I asked them if this upgraded model would be compatible with my current system, and they said yes...Turns out it's not.

Because I was moving shortly, I kept the monitor in its original packaging, thinking that I could always return it during the 90-day warranty period if something came up. To my surprise, when I unpacked the monitor and realized that it was indeed NOT compatible with my system, I was told that they had a 21-day return limit, which had now passed about two weeks ago, and I would have to return the product at my own considerable expense and wait for a refund. They were unwilling to do a simple exchange in which they would send me a different product in return for the current mistake. Since I work from home and am on the computer all day, the lag between returning the monitor and receiving a new one would be detrimental to my business. Given that I bought the monitor on DELL's recommendation for satisfactory compatibility, I thought this was quite unfair and told them so, but they wouldn't budge.

I'm going to sell this monitor and buy another (non-Dell) from Amazon. Dell has lost me as a customer, and judging from your post and others, mine isn't even the worst example of the stuff they've pulled on people. I would urge anyone to consider other manufacturers instead of Dell, and if you MUST buy from them, beware of misleading customer service reps who just want to make a sale and strict short return periods (not even a third as long as the already short warranty). In other words, never order one early for Christmas or a birthday, in preparation for a move, or any other such circumstance because if they send you the wrong product, too bad for you.

I've ordered a Dell laptop. When I ordered the machine, delivery was supposed to be before Christmas. Now Dell is saying shipping after Christmas. Very shocking discovery 4 shopping days before Christmas. Hope I don't don't have to spend hours on the phone with Dell, on hold, of course.

i agree with your comments,i bought a dell desttop with a printer Dell photo AOI 924 and the printer last for few weeks only with one of it's catridges struch within it.hundreds of hours i spent with the customer service and until now the problem remains unsolved.
now i'm thinking about that where i can through the printer.

When my dad first had trouble with his Windows XP system, he had to call dell customer services. When hes on the phone he puts it on loud speaker so my and my brother could hear everything. The telephone rang and was answerd by a male Indian who was not very clear. My dad explained about the blue screen, often referred to as 'the blue screen of death!'. I was quite young when this happend and i didnt understand much technoligy. Anyway, the Indian Man went through several procedres, explaining what to do in a very hard made-out voice and we soon gatherd that the operator was reading from a book or manual of some sort. The differnt procedres DID NOT work and finally he told us to press the 'F12 Button' on the keyboard. So my dad pressed it and toold him it was doing nothing. The man told him to press it continuesly which my dad did. My father sat there fed up tapping the F12 button for 5 minutes when he'd rather be getting on with his normal life. My dad hopelessly explained nothing was happening again and i couldn't belive what the operator said next... Here was the next conversation they had:

DAD: Its not working!
OPERATOR: Not Working? Im sorry, i 
dont know what to do
then. You still tapping
F12 button?
DAD: Yes, nothing happening.
OPERATOR: Oh, i dont know what to 
do then. 
DAD: is there anything else??
OPERATOR: Urm, sorry, i have to go
home now. You will 
Have to call me
tomorrow.
DAD: what!! ---*LINE CUTS DEAD*---

: This was amazing and funny when you think about it. I am not raceist but it is amusing with an Indian telling you he doesnt know what to do and hopelessly tells you to tap a button for 30 minutes. Its also amusing when he says he has to go home straight away and hang up on you. Feel free to e-mail me and share your comments about dell computer co. Customer support. Thanks!!

I work for an audio/visual installation company, and one of our technicians who is no longer with us, recommended a Dell All-In-One printer to a customer. It was a Dell 966 with Bluetooth, a wireless card, and a wired Ethernet input. This is a printer that is meant to be networked. Our customer was having a hard time networking it himself, so he asked us to come and assist him with it. I went to his house personally to address the issue. After configuring the network, the firewall, and the ports, the computer could still not communicate with the printer. I called Dell's Tech support to ask a few questions. I was told that any issue relating to the networking of a device, wired or wireless, had to be addressed by the advanced tech support at Dell On-Call, a fee based service. Keep in mind that this product was still under warranty. The first tech support operator told me that it would not be expensive, and would be less than 50 dollars. They then transferred me to the Dell On-Call service who quoted me a one time incident support price of $120! I was shocked. The printer itself costs only a little bit more than that. What I want to know is how Dell justifies selling a product that is meant to be setup on a network, and then charges an exorbitant amount of money when it doesn't install properly.

Please help me find the proper venue for my complaints. I ordered a Dell Laptop to be delivered to my brother, who is disabled and extremely ill. This was to be delivered immediately to anotehr relative in Chicago, who would take it to his bed - so he could research treatment protocols. AFter three weeks of intense delivery snafus - during which Customer (NON)Support, located in India, was of NO HELP and DHL lied about delivery attempts, I finally cancelled my order today. My brother's condition continues to deterioriate - and I have lost almost a full month of precious time on this unsucessful caper. I will NEVER use a Dell product. I will discourage anyone - professionally and personally - from dealing with the company. And I will go to the purchasing department at my very large company and tell them about my experiences. But is there anything else anyone can suggest to hit Dell where it hurts? I'm not letting this one go!!!

Susie - susiecue4930@yahoo.com

Maybe it's because it's my case, but I bet I can top all of your customer service experiences with Dell.

I bought an Inspiron 1420 on November 14th, 2007. All I can say is: IT HASN'T BEEN DELIVERED. I've been waiting for my laptop for over 3 months now and... still no answer and still waiting.

I can't tell you how many times I have called customer service, or how many times i've had to explain my case from the beggining. Needless to say I have practically yelled at every customer service representative and begged and pleased to get a concrete answer to my problem.

So... I don't really know if these comments actually influence in any way a customer's purchase, but if you live outside the US and you want to order a computer, JUST DON'T GET A DELL. Or get it through amazon.

I ordered an HDTV from Dell and have a pending transaction against my PayPal account to prove it. However, when the TV didn't show up when expected I went to the Dell website and there is no record of the purchase. When I called customer service the woman asked for an order ID. When I told her I lost it she told me to call PayPal and they would have it. I asked her why would PayPal have an internal Dell order ID but she said she could not help unless I called PayPal as she instructed (PayPal customer service confirmed they have no Dell information other than the transaction ID). I told her I have a name, email address, shipping address, phone number, and PayPal transaction ID and couldn't she just do a broad search and she said no. I asked what if a customer loses their order #? She replied there was nothing she could do without the order # or reference #. When I complained to customer service through e-mail, they said they could not locate my account and asked me what my order # was. I told them not to bother to reply because I was no longer a Dell customer and if somehow the TV showed up at m
y door step I would return it.

Worst customer service ever!

I see others have had far worse nightmares than we have. Still, when we opened the account, it took Dell 5 shipments and 2 months to get the order right. Any other business with that record wouldn't last. So this isn't the first problem we've had. The latest annoyance is a duplicate shipment sent in error--and an additional $218--that they won't take back. They won't waive their 21-day return policy, even though I'm asking them to do so within a single billing cycle, and the merchandise has not been touched. ANY other business would gladly accept a reasonable request to preserve goodwill. Why does Dell care so little for its reputation? How can they get away with it?? This is the LAST time--my goal now is to get the account paid and get away from Dell FOREVER.

DELL products are not made to last, most of all know that and still give them a second chance.
BUT THEIR CUSTOMER SERVICE IS WHAT IS KILLING THEM.

They sent me a $3,700 Machine with no Hardrives. When I ordered 2 hardrives on it.
I called them. this RUDE (American, not Indian) Agent answered..I explained my issue..his answer was " Though Thing Lady, what do you want us to do? Cause we wont send you new hardrives. Someone stole them from You in your office"

I was in shock, cause even knowing they messed up in their end, I called them in a friendly attitude and very calm. And that guy treated me like a piece of trash.

First of all, this system is in my house, not an office.
Second, he could have give me an answer with more dignity and respect.
Third, he assumed things, and talked in accusatory way to me...the client.

If you are going to say NO to a client, there are many gentle ways to say it, not such a disrespectful answer.

I live in the U.K., I hadn't heard about any bad reports on Dell, and a friend said that the are good machines for the price. I have an Inspiron 1501 which I bought in June 2007. I've had nothing but problems! The clock only tells the correct time when I set it, a few hours later and it's already seconds slow. The dvd didn't work properly, they wanted me to sort it out with their help!! I did manage that, but there were so many other problems that they sent me a new machine, this was after I'd had so many guys try to sort the problems remotely..........the clock on this one runs slow too!!! If I didn't know better I'd think they sent the same machine back!! I emailed and said I wasn't happy, I have had no reply yet. I emailed again when the dvd went wrong....this time I can't play dvd's. It's less than a year old. If I ring them, it costs money, a small fortune, but am getting no reply form them, it's almost as if they're saying "we've had enough of this one, so we'll ignore her" If Dell were the last pc manufacturer on earth I'd forego the pleasures of owning a computer for the rest of my life!!!!

Hi 
I'm reading this comments and it's really a nigthmare. Here in france every time I rang Dell I had my problem solved very quickly and very kindly. I don't undersand how can be so great difference with USA!
A global company must uniform their treatment with customer and learn with their best people. I can give you more details if you e-mail me!

Good luck next time with Dell.

I wish I had done better research regarding Dell's terrible customer service department before I bought anything from them. I bought a docking station from them and they sent me a refurbished part, not a new one. It didn't come with a power cord. I was on hold for close to an hour before they transferred me to another department. I was transferred three more times before they finally told me that I had to call back in three hours because their phone lines were down! Dell sucks. What a joke.

Hi my name is Jim, I'm with the Dell outreach team. I personally handle peripherals but if you will send an E-mail to customer_advocate@dell.com and put in the subject line ATTN:Dell-Jimmy_P I may be able to help some of you out.

Consider yourselves warned. International waranty is a farce! I purchased my Dell XPS Notebook in Australia with all the trimmings INCLUDING extended 24 hour international waranty (I knew then that I was moving to the UK when i purchased it in 2006.) My notebook Died last week and stopped turning on. however Dell UK refused to talk to me untill I transferred the service tag to the UK (how come I can see all my system information online but they can not??) So much for 24 hour support. I have spent hours on the phone and logged service call outs on several ocasions... still waiting...

I bought a Dell computer and printer in April of 2008. The computer is fine (so far) but the printer rips every page put through it. After weeks of talking to service representatives in India, I have concluded that Dell really does not care much about anyone after the check clears. Their customer service is terrible; far worse than any other company I have ever dealt with. It’s been two months since I bought the printer and so I’m out of luck - Dell only gives you 21 days to return something. I’ve been lied too, had my questions evaded, hung up on, told that I should just hang up, and I’m still stuck with this lemon printer! I will never make the mistake of buying anything from Dell ever again. Who cares about how “high quality” they are suppose to be if you can’t get any help if something does go wrong?

I bought a inspiron 1705 e back march of 2007 a yr later it had so many problems that dell send out a used labtop with more memory and bigger hard drive but it has a alot more issue with it. Now I told the tech person I am not happy with them at all. All the tech keep om saying to me was reformating. I told them I am software developer and stop talking like a fool. We will see what they are going to do now. Thank god I pick up the extra cover so that they have to fix or replaced the system if any thing happens to that system.

I have read all of the comments on this article and while their are some instances of rude behavior by employees I would say that most of you need to wake up and live in the real world. First where do you think that all of those savings on Dells come from. Whether you like them or not Dell does offer well priced items and makes computers affordable, especially to college students and school districts. Not only do the offer great prices, but we demand great prices from them. However we are not willing to give up on any perfomance from our buys, so Dell (just like pretty much everyother coporation in America) is having to find other ways to save money. With advancements in long distance communitcation outsourcing to another country where they pay workers between 1.50 to 3 dollars an hour is a viable solution compared to the 9 to 12 dollars they would have to pay in the u.s. Second I have owned at least one computer since 1982 and never in all of those years (26 of them) have I ever had a computer free of bugs or problems. The computer industry is one that moves so fast with new technology that many times there is never enough time to find and work out all of the problems. Once again this is your fault. Buyers are no longer loyal to a company but will buy who ever has the coolest new gadget or even as shallow as the new look. Never before have we lived in a society that was sure that they are educatated and aware but so totally ignorant and clueless. Because of this companies have to rush to put out the newest product many times attaching it to older less compatiable technology because they didnot have time to do it right. Because if they took the time, you would buy somebody elses product. Think of it as a dam that is hold back a lake and provides you with water to water your lawns. The release valve is broken and is in desperate need of repair but you are too self centered to let them shut it down for even a day because your lawn will brown. By demading the best but not being loyal and patient you are going to bring the whole dam down. Third and last somewhere along the line customers have gotten the idea that they are entitled and therefore better. I have worked in customer service longer than I care to remember and I have see a change that speaks to the destruction of America. Customers do not respect those who are helping them. I have seen customers who have yelled and cursed at some of my employees over .35 cents. And this is not because my employee did anything other her job and did it well, it is because Customer Service people are not treated like people. Working in the movie rental buisness everyday and I do mean everyday, someone would yell about a late fee because they forgot to retun a video. There is a comedian who talks about getting rear ended while stopped at a red light and the person who rear ended them is angry because you let him rear end you. Over and over again customer service employees are degraded and ridiculed for doing their job. I personally was accused of racism when a grandmother sent a child in to pre-pay for gas, but the child instead of coming to the counter decided to browse the store. Then the grandmother came in and yelled at me saying that because of her different ethnic background I would not sell her gas. I was unaware that she was waiting to buy gas but was still belittled and was even ridiculed on the way I look. These are not the worst of them and I have so many that I could write for years and never catolouge them all. With all of these can you really blame someone for being beaten down and demoralized in their jobs. I guarentee that most of them dread so much going work because someone is going to yell at them that they become a self fullfilling prophecy by not being the best at their job. This is not their dream job, they are just trying to get by. They probably can't even dream of affording the very computer you are so upset about. Then you get upset at them about rules that are made so far above them that they won't ever even get see someone who makes a rule. This is a giant corporation, the people answering the phones have no lee way in breaking the rules set forth to them, the two people above them probably don't have any leeway. And remember you want that really cheap price so they don't have enough money to invest in teaching these people all of the rules extensively and way of creatively thinking about the problem. Because if someone can creatively think about the problem they probably have a better job. In the instance of the original poster, Tom sounds like someone who has been there awhile and has learned from experience, but due to high stress work enviorments (due to both horrible customers and sells obsessed managers) and poor training the turn over rate is increadably(sp) high, so those experienced individuals are far and few between. 
Just so we clarify, I never allowed any of my employees to ever be rude to any customer or client. They were always professional and courteous. But I did not hessitate to send a rude customer away indicating I did not need their business. That didn't go over very well with corporate who would kowtow to their every demand reenforcing the idea that if they are rude and mean they will get what they want even if they do not deserve it. But I went out of my way to protect my employees because without them I have nothing. I have been yelled at, spit on, punched, kicked, stabbed, and had a gun pulled on me because I was following the rules.

You wonder why there is bad customer service, look in the mirror.

Corporations are not killing America
Customers are

Im sorry but you must of treated it like dirt. Dell are by far one of the best makes.

Honestly I've had no problems with my Dell computer. But Dell support sucks. When we moved all my tutorial were lost. The began a fruitless, irritating e-mail battle with Dell support. All I wanted was a new set of tutorials. After a "no reply" format e-mail I would get a first name only long drawn out answer that said nothing
whatsoever. I'd get a very long case number with eaxh e-mail and always from a different person. I was told they no longer had page copy tutorials, that I'd have to download it
in a long drwan out instruction. The fact that I was a disabled 70 year old senior with limited computer knowledge did nothing for me. Yhen they started to get nasty, I was old and stupid, a complainer, crybaby and so on, and like a dummy I lowered myself to their level. Then comes a call from a nice sounding gentleman from Dell who asked me a bunch of questions to which I answered and he told me the tutorials would be in the mail the next day. That was 4 years aog and guess what....no tutorials. Hoing this had changed and being in the market for a laptop I sent an e-mail to Dell, HP and Pansonic explaining what I wanted and a recommendtion for the
model that would fit my needs, and asking for a e-mail answer. HP & Panasonic answered me immediately with a recommendtion. Dell, to date,
6 "no rely" e-mails and a phone number for me to call to talk to a expert. SAME OLD CRAP !!!!!

I too suffered problems with my brand new purchase of dell. After eagerly waiting for delivery i finally got to setup my brand new pc, all excited and joyful i proceeded to setup my internet when wham! Blue screen of death, i had to spend hours upon hours to customer services, being switched to carious departments and being put on hold. The problem was sorted eventually and since ive had few problems, but the fact remains in my mind that customer services made my life difficult and it took far too long for them to replace my dead machine..

Sorry but i warn off anyone from purchasing a dell!

I worked at one of Dell's outsourcing partners in the Philippines. I KNOW I was never rude, but I do know of a few that were. To be fair, it's easy to be rude when the Americans we talk to treat us like dirt.

Case in point: Some secretary called and started yelling because we "gave them screens that didn't work." She refused to troubleshoot -- how was I supposed to figure out how to fix the screen? After a few minutes, her boss came on the line and, oddly (I thought) was willing to work with me. Main problem: the secretary didn't know that screens have 2 cords: one for data, which was fixed on the back of the screen, and a power cord, which was still in the box. The funny thing, when the boss told the secretary to apologize to me, she hung up.

There's always going to be horror stories, just like there are going to be wonderful stories. But like that one guy wrote, if you want low prices, you've also got to expect the company to cut corners somewhere.

To me Dell represents the worst quality and the worst customer service that I ever dealt with!!! Here is the letter that I sent to them after my horrible 'customer service' with them over the phone:


John Smith
Re: Dell Dimension 5100, defective motherboard.
Service Tag: FMV4...
Express Service Code: 3403425....

I'm having issue with my desktop which won't start up and it has a blinking orange light in front panel. I had two technicians look at it and both stated that motherboard is defective due to faulty design in soldering and leaky capacitors, which not only creates hazardous conditions that may lead to fire or human harm but also makes my desktop not operational. 
After extensive research online and support from technicians we have discovered this to be a common problem with this mother board and this (Dimension 5100) and couple other models that use the same motherboard. I have also contacted The National Consumer Agency and Better Business Bureau in this matter and was told that even with the expired warranty Dell must replace faulty motherboard with a new upgraded one or I am eligible to file and execute a claim with these Government Agencies. 
I contacted Technical support over the phone and customer care department on 10/11/2008 and talked to the following Dell employees:
1) Raj from Dell Technical Support in India
2) Shreya id# 129439 from Help Desk of the Technical Support
3) Mark Anderson id# 95214, Floor Manager for Help Desk of Technical Support
4) Logeshwari id#106508
5) Anita id#285916 from Out of Warranty Department
I was’ bounced’ around between departments, transferred to a wrong department on purpose and even hanged up on by Anita id#285916 from Out of Warranty Department. What kind of customer service is this??? None of these associates was helpful to me at all! I wasn’t offered any solution or help. Instead I was treated with disrespect by Anita, id#285916 and rudely hanged up on. I am addressing this as not only desktop operational safety issue but also as a defective product issue that you sold me. I am willing to settle down for a new upgraded motherboard for this model or if not I will execute my rights with National Consumer Agency and report you to Better Business Bureau.
This has been also the worst customer experience I’ve ever had in my life and if I won’t be apologized to and my issue won’t be resolved I will take this to a next level by writing to a local news , newspaper and posting my situation to Government Agencies.
I will not let this go like this. I spent too much money for this computer two years ago to be neglected and abused by Dell Inc. like this. 

I am expecting to be contacted by either a manager or corporate office representative in this matter as soon as possible or I will start the claim with National Consumer Agency.

I can be reached at my sons email: johnsmith@gmail.com, his cell phone# 555-223-2211or my house number 555-223-2222 I prefer email contact due to way I was treated by your over the phone customer service representatives.
Yours sincerely,

John Smith

THIS IS THEIR RESPONSE TO MY EMAIL:

Dear John Smith,

Thank you for contacting Dell Online Customer Care.

I understand your concern and appreciate your feedback. Your feedback will be forwarded to the concerned department.

For assistance regarding your issue, please contact our Tech Support Department toll free at 800-624-9896.

Sincerely,

Gurmeen Sawhney
Rep ID 01169037
Dell Online Customer Care
http://support.dell.com


THIS IS SOME FU... KIND OF JOKE OR WHAT???!!!
THIS IS WHAT YOU HAVE TO DEAL WITH WHEN YOU BUY DELL!!!

To me Dell represents the worst quality and the worst customer service that I ever dealt with!!! Here is the letter that I sent to them after my horrible 'customer service' with them over the phone:


John Smith
Re: Dell Dimension 5100, defective motherboard.
Service Tag: FMV4...
Express Service Code: 3403425....

I'm having issue with my desktop which won't start up and it has a blinking orange light in front panel. I had two technicians look at it and both stated that motherboard is defective due to faulty design in soldering and leaky capacitors, which not only creates hazardous conditions that may lead to fire or human harm but also makes my desktop not operational. 
After extensive research online and support from technicians we have discovered this to be a common problem with this mother board and this (Dimension 5100) and couple other models that use the same motherboard. I have also contacted The National Consumer Agency and Better Business Bureau in this matter and was told that even with the expired warranty Dell must replace faulty motherboard with a new upgraded one or I am eligible to file and execute a claim with these Government Agencies. 
I contacted Technical support over the phone and customer care department on 10/11/2008 and talked to the following Dell employees:
1) Raj from Dell Technical Support in India
2) Shreya id# 129439 from Help Desk of the Technical Support
3) Mark Anderson id# 95214, Floor Manager for Help Desk of Technical Support
4) Logeshwari id#106508
5) Anita id#285916 from Out of Warranty Department
I was’ bounced’ around between departments, transferred to a wrong department on purpose and even hanged up on by Anita id#285916 from Out of Warranty Department. What kind of customer service is this??? None of these associates was helpful to me at all! I wasn’t offered any solution or help. Instead I was treated with disrespect by Anita, id#285916 and rudely hanged up on. I am addressing this as not only desktop operational safety issue but also as a defective product issue that you sold me. I am willing to settle down for a new upgraded motherboard for this model or if not I will execute my rights with National Consumer Agency and report you to Better Business Bureau.
This has been also the worst customer experience I’ve ever had in my life and if I won’t be apologized to and my issue won’t be resolved I will take this to a next level by writing to a local news , newspaper and posting my situation to Government Agencies.
I will not let this go like this. I spent too much money for this computer two years ago to be neglected and abused by Dell Inc. like this. 

I am expecting to be contacted by either a manager or corporate office representative in this matter as soon as possible or I will start the claim with National Consumer Agency.

I can be reached at my sons email: johnsmith@gmail.com, his cell phone# 555-223-2211or my house number 555-223-2222 I prefer email contact due to way I was treated by your over the phone customer service representatives.
Yours sincerely,

John Smith

THIS IS THEIR RESPONSE TO MY EMAIL:

Dear John Smith,

Thank you for contacting Dell Online Customer Care.

I understand your concern and appreciate your feedback. Your feedback will be forwarded to the concerned department.

For assistance regarding your issue, please contact our Tech Support Department toll free at 800-624-9896.

Sincerely,

Gurmeen Sawhney
Rep ID 01169037
Dell Online Customer Care
http://support.dell.com


THIS IS SOME FU... KIND OF JOKE OR WHAT???!!!
THIS IS WHAT YOU HAVE TO DEAL WITH WHEN YOU BUY DELL!!!