Two thirds of people can't wait for technical support

TWO THIRDS of UK office workers cannot be bothered waiting for technical support to come and fix their PC.

According to ZD Net, workers will attempt to sort it out themselves, rather than contacting the IT helpdesk.

Apparently more than half of non-IT workers will turn-it-off-and-on-again option when faced with a computer problem. About ten per cent have said they will try this up to five times in the hope of solving the problem before resorting to calling the IT helpdesk.

In a less plausible statistic, 13 per cent of them claim they will flick through a manual to find the answer to the problem, although they didn't say which manual. Nine per cent will remove screws from the computer and try to rebuild it.

Only 30 per cent will register the problem with the IT helpdesk.

Service desk software company Richmond Systems, commissioned the research, and says it showed a lack of faith in the ability of IT teams to fix computer issues quickly.

More here. µ