AMD faces PR offensive over Radeon Vista support

Oh my God! almost three day's !!! ;-)
They must have something else to do :-)

I'm just kind of curious, because the only second-hand stories that I've heard that "normal" people manage to get a hold of a VP or a President was our old sysadmin. He ordered a bunch of Sun servers, in which Sun shipped with excessive RAM, and the rep threw a fit.

i.e. We bought thousands of dollars worth of equipment, had it mounted and operational, and was demanded by someone to pull them all out for a RAM swap.

So this guy has some problem with the Radeon on Vista. He can do himself a favour and downgrade to XP already. Frankly he's better off trying AMD's regular support channel.
Normally I'm not one with sympathy for VPs, but if a VP has to read through all the customer complaints, then he's either very bored and got nothing to do, or he can't do jack because he's bombarded by it.

It would have been nice if the author would have signed his WWID.

If this guy fills out a support form i'm sure he'll get a response within a few days.

I've contacted AMD a couple of times (granted never for technical support, i'm a good tech and know what i'm doing).

and always get my marketing stuff (pens posters flyers etc) pretty quick

ATI should not be sold off, AMD should be. The AMD "division" is bleeding much worse than the ATI one.

Looking at the subjects in the two unread e-mails he sent to Adrian Hartog, I would delete them unread as well.

Oh and the writer of the "press release" is the owner of the site (note the annotation in the Google screenshot at the end of the article). He's also linked to this article implying that the INQ has "picked it up". What a winker.

Cheers,
John

Why blame AMD for not wasting people and resources on providing hand-held support for a failed OS? It's not their fault if you failed to read the numerous warnings about how bad Vista blows and adopted it anyway. Right your mistake and try to stop being an "upgrade idiot".

This rocket scientist is shocked and disappointed that a Vice President at AMD won't provide him personal technical support for his Diamond video card that AMD didn't make and the device driver for the Microsoft operating system that AMD didn't write?

AMD manufactures microprocessors and then sells them to other manufacturers for use in their products. Expecting them to answer e-mails about tech support questions would be like expecting the editors of Graphic Design magazine to warranty the transmission in my car because one of their staff members worked on the magazine ad for my car.

This article is too retarded for public consumption and should be deleted immediately!

Sending a mail with subject "AMD VIDEOCARDS SUCK" to AMD management email adresses and being surprised when you don't get a reply within 3 days?

Is this guy mentally challenged?

There is a SUPPORT section on the website for people like him, and you're lucky to get a response within a week, if you have problems with hardware of ANY company the size of AMD/ATI.

What a retard, and how disappointing to see that the inquirer thinks it's an interesting article to link to.

LOL, I would have thought that AMD is the "profit bleeder:

His subject line is "AMD Video Card Sucks" and he expects an answer. :) No wonder no one cared to anwser his very kindly written mail. :)

Who is this guy? I wonder if he goes directly to VPs everytime he has a hardware problem. CPU problems, write to Craig Barrett. Disk goes down, time to call Seagate CEO.

Reading everything this idiot put together...It seems clear that the guy shows lots of hatred for AMD over a little problem initially cause by MS design team of idiots working on vista.

What I also smell is the guy trying to badmouth AMD so much that people without a clear background check on AMD would actually sell all their stocks...which if successful...could lower share prices even further. And who else but the author of this ridiculous article gets to cash in?

Only retards think they can actually contact the VP of large corporations with titles saying "hey...you guys suck!" without ever talking to an actual support personnel and believe that they are credible enough to write stories like this. 

[I dunno. Shouldn't the bosses know what's going on down the line. Or are we all too conditioned by poor support these days? Ed.]

I could care less if it worked with Vista.

Cards are not Vista certified, the drivers are! Every month AMD publishes certified drivers. It’s very simple – there’s a set of tests that should pass. That's it. It doesn't mean that these tests should cover everything.

AMD does care about its customers, as many others companies, OEM customers first, other customers second.

If someone has issues with the card he can fill a Problem Report and wait for resolution rather than sending emails to executives. That stupid someone just sent a wrong email to a wrong people and expected to get a quick answer.

The INQ also could do without this kind of malarkey!

Unless you purchase > 20k/month I'm not sure why you'd expect tech support from a VP. However the email(s) probably could have been forwarded to support staff, if they were polite and well written. I'm guessing they're probably not.

Judging by the number of emails he/she spa^H^H^H^sent to Mr. Hartog and Mr. Rivas his/her email is probably in the spam filter now. 

Whoever you are chucklehead try here next time:
http://support.ati.com. 


Sounds to me like this guy is a jerk who thinks that because hes got a website that people read, he is entitled to special tech support. When that doesn't magically appear, he throws a fit. Good journalism, that.

Contacting the actual tech support, the people whose job it is to answer questions like "why is my card not working?", should have been his second step, instead of posting about it.

"Update 12/7/2007 - The Inquirer (UK) has picked up this story." And thinks it's good for his case? 

Emailing the CEO of a company that their products suck is probably a good reason to place in any further emails in the crapper-bin.

This lemming doesn't just jump off cliffs...he takes a running start at it. 
The guy faces libel and slander charges, if AMD cared to. Either that, or just have it taken down. Again...if they cared. The guy is great at discrediting himself.

The guy behind the article seems to be so full of himself that he's about to explode. Who is he? Or more importantly, who gives a s&&& who he is and the e-mail he sent? I'm amazed the Inq even made it into a news item. Erase and forget.

C'mon!

How is this worth an article !?!

Some JackA$$ sends AMD's VP an e-mail titled with the word Sucks in it.

Jeez how unprofessional of AMD to not respond to a ranting/raving lunatic. :rolleyes:

Sounds like a n00b who has somehow stumbled into owning a website and can figure out how to make his hardware work, and because the VP won't help him trouble shoot all of AMD 'sucks'. This guy needs a shot to the head if he thinks EITHER IHV does well in Vista. 

Seriously, how slow is the news day at the InQ that you're regurgitating this crap? 

A year in to vista and there is still no application for TV/capture on Vista. I have given up trying emailling or their support team it's a waste of time. I spent £200 on my last graphics card and am looking to spend the same again this time. I have always been a big AMD and ATI fan, but why shoul I buy their products if they show so little regard for me getting full use out of it. You can't even get an eta on the vista mmc so anyone with an all in wonder and vista is screwed aka me.

Sounds like the pervasive 64 Bit computing guy ... completely off his tree.

Firing rockets like that to the executives of a company is just pathetic.

Look at the title of his e-mail for a start.

If I were a VP at AMD I would have blocked rubbish like that and not read it either.

Falls in the same category as spam.

Loser ...


I have to question what issues he's having in Vista at the moment. I have multiple systems running ATI cards. The only one I had an issue with was a 2600PRO AGP card that for some reason the drivers wouldn't install (missing the devID). Otherwise my 1900GT and four seperate 690G systems are working perfectly within Vista. 

Hell, even the 690G works perfectly under Linux!

"The “press release” reads a lot like a rant, has no contact information and has more misspellings and other errors than an INQUIRER article"

Love to see people being able to laugh at themselves.

I personally don't have too much trouble with your typos...but then I spend all day trying to decipher the poor penmanship skills of surgeons.

Ummm... it's called Designer Today but it's rather less than attractive.

But worse, bases his findings on email status which most normal people don't allow or at least ignore.

Why bother covering this? Microsoft's Adult Oriented Santa would be a much better waste of time.

...some people just simply continue sucking their thumb and start crying until their mommy comes around and helps them ?
Got more problems with my X-Fi than my HD2600. Vista Ultimate runs stable in 64Bit, only blue screens and lockups I got in 10 months were from those creative drivers.

Holy cats, an anonymous person with a complaint ends up the inquirer.. i would really love the opportunity to punch this author in the eye(s).

I think this article would have been better titled "Winker Throws Toys Out Pram - because VP doesn't read flame bait" except that would probably be too long for a title.
It seems to me the Inq is giving this guy too much of his 15 minutes of fame, and if you don't read the original, you might miss the satire. Slow news day?

This guy is a complete doofus. Have you even seen his sites? This guy complains about EVERYTHING... He has sued Lowes, and who knows who else. He is the school yard bully miffed because he didn't get his way.... He'll probably sue the Inq if he reads this.... =)