Virgin Media keeps its broadband promises

VIRGIN MEDIA has come top of a survey rating broadband Internet providers on how honest they are about the speeds provided.

Point Topic's report on this issue said that Virgin Media shows good improvement in its promises versus its delivery as, "Consumers still regard speed as a key benchmark of their ISP experience."

Sky Broadband is the only one out of Tiscali, Virgin Media and BT which has revealed a drop, Point Topic explains that, “The damage to Sky seems to be mostly in its 8Mb and 16Mb packages, where take-up has increased but reported delivery speeds have decreased in proportion”.

This research also shows that customers with packages offering speeds of up to 16Mb believe that they are getting closer to the advertised speed.

Point Topic said further that, “Indications from responses are that cable experience is moving closer to the advertised speed while the high speed DSL experience, as expected, tails off as the limits of the technology approach."

It certainly seems now that providers are taking promises seriously and not offering impossible speeds which could never conceivably be reached.

Michael Phillips of BroadbandChoices.co.uk reckons that, “Despite the ‘up to’ clause in broadband advertising, many consumers feel cheated when they receive significantly lower than their advertised speed, so it’s great to see that ISPs are working hard to improve their customers’ experience."

Mr Phillips suggests you contact your service provider if you're experiencing "snail-paced" broadband, as there is no reason why people should put up with slower than advertised broadband speeds. µ

L'Inq
Broadband Choices