Call centre software can tell if you’re cross

A REPORT on nikkei.net said a firm in Japan has developed software which can tell whether people phoning into call centres are sober, slightly outraged, or simply barking mad.

The Sapporo company, Digital Technologies Corporation, said nikkei.net, will analyse the emotions of the person on the other end of the line.

It will base its analysis on biometrics and divide the results into whether a caller is happy or displeased, on a scale of one to seven.

The report doesn’t relate whether if things go to the top end of the scale, the call centre will put them on hold indefinitely, and refuse to engage with them any more on human rights grounds.

Nor whether they will be “tasered” until close to death as the multinational shops send in the insecurity staff.

Anyone phoning a call centre must be slightly barking – let’s face it – because they are expressing optimistic and human emotions. That suggests hope is a worthwhile human feeling. More here. (Subscription required. Don't shout!) µ