Dell Canada is not your friend

CUSTOMER SERVICE is pretty thin on the ground in the hallowed halls of Dell Canada if Glenn Caleval's experience is anything to go by. Caleval's blog, here details an extraordinary sequence of events triggered when he tried to purchase a power supply for his XPS 2010 laptop.

Caleval's tale of woe includes being told to ask a friend in the US to buy the stuff and ship it to him because the parts weren't available in Canada and culminates in him being accused of owning a stolen machine.

Even for people used to customer disservice from organisations such as BT, the Inland Revenue and British Rail, Glenn's detailed description of corporate stupidity will delight and amuse. Unless you're a Dell customer living in Canada, obviously.

Caleval concludes: "…do yourself a favour and avoid Dell like the plague." µ

L'Inq
Caleval's blog