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CheapoAir promises to get better

The irate customer is always right
Wednesday, 7 March 2007, 14:05
NATTILY-NAMED travel website CheapoAir promised its customer support would get better.

The New York based firm put out a press release to say it had some "issues", but was sorking on them.

"Comparatively speaking, what CheapoAir is experiencing from a customer review perspective is mild," claimed CheapoAir's Director of Operations. He said complaints had dropped 43 per cent and that could only be a good thing.

Customers had been driven potty by lengthy hold times and 800-number customer support, with complaints going through the roof.

Head of CheapoAir's call centre, Ram Peddinti, said the firm welcomed constructive criticism. "We appreciate customers' patience and bearing with us as we experience these growing pains," he said. ยต

L'INQ
CheapoAir.com

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