Bought a new Motorola smart phone $99 in October 2011 - Phone would not charge above 40%. After several weeks went back and they put a new battery in phone. Now the phone would charge taking from 2 to 14 hours for full charge but only had about 2 hrs talk time - not the 6 as advertised. Was told that I had to run "App Killer" and stop the background ones from running. Then I was told that it was my "live" screen so undid that. Was also told that I should not leave the screen on so long. Told me Bluetooth, then WiFi connection. Finally took phone in on 1/9/12 - said I wanted a different phone. This is all in a corporate store. They marked the account and sent me to the exchange store about 30 miles away to get the new phone. That store refused and stated that I was running the "App Killer" and this was the problem (originally that was the solver). Went back to the original corporate store. Told I would get a new phone by calling a number but on the phone I was told I had to agree to a refurbished phone with a 90 day warranty. I asked what happened to the 1 yr warranty, and they said this is company policy. Call 661, talked to rep and then supervisor and was told the same thing. Bottom line - your buy new, 1 year contract on equipment, if a problem, the phone is not fixed but you get a used phone with 90 and loose the rest of the warranty. I do not use the phone apps and rarely get on the internet. Only 2 gig so have to be very careful even though you are told you can watch movies, TV, etc but don't tell you the high cost of going over that.

So why do I have to pay for a data plan that is totally useless in this town..."Unable to connect to server" Arrrrgh! I have to either be connected to wifi or out of town to use my 3G/4G phone to its full potential. What a waste!
This was my post on FB and someone told me they call in every month to get an adjustment, only I know I'll probably spend 2 hours on the phone doing this...oh, well $15 an hour for my time should be worth it! Does anyone know if other companies will cover my early termination fees if I switch to their company?

OH! at&T says thet have award winning customer service. Ask them who made the award, they can not answer the question.
Truth probably is they manufactured the award.

With a little observation of their advertising versus service, it is not hard to tell it is a scummy company.
It would be interesting to know which colleges these guys graduated from. Where ever they learned their marketing from is a college with very low moral standards.
I will make the suggestion that when AT&T again goes before congress asking for a hand out, and they will, that you contact your congressman and senator telling then if you vote to give these gangsters any more money. You will give them no further votes.

We've been losing our internet for one week. Many times, they said they will send a teh to fix it, no one showed up. We called the tech support, no one answered the phone; we left a message and never got back. GOsh, i will just cancel the service and never use AT&T

AT&T only cares about charging customers money with ridiculous cell phone contracts. I had a problem that the call center and the store ignored, yet they sent my bill for service with lightening fast speed and were quick to tell me that it was MY responsibility as the signee of the cell phone contract to understand the contract itself. The store rep was solely focused on selling me a phone contract and equipment (iPhone) super fast while glossing over the contract.

In my opinion, ALL cell phone companies requiring contracts are only interested in making money. There is ZERO CUSTOMER SERVICE and zero integrity. BUYER BEWARE! TRUST NO PHONE COMPANY. DO NOT TRUST AT&T.

Just tried to upgrade my ATT DSL Package and after three hours on their phones and CHAT Rooms I had to give up. What a joke company to work for...

When the troops are confused is the leaders Fault.... Time to Change The Guards. Share Holders......

This is so sad. I have never been wit at&t and will never be with them. I think cellular south is the best.

I have the same type of experience as that man, except the legal part. At&t's customer service is rotten to the core. They can't/won't help with the smallest of issues.

I have been with AT&T for decades. I signed up when I was 18 with AT&T wireless. Then it was Cingular and whoever else bought them out, now back to AT&T. From 1998 until 2011 I dealt with rate increases and shitty customer service. I went to Sprint. A million times better service and I'm much happier. I kept a second line I had with AT&T because the loser at the store tricked me into signing a year contract despite the exact words from me of "I want the phone without a contract. I'll pay whatever." So... months ago I call to cancel it and then I get a bill for more money. I called and spoke to Gregory who doesn't deserve to be employed with any company and he tells me by bill is over $200. Why? Because they didn't cancel it months ago when I called. And now, it was cancelled 8/11/11 for non-payment and they are charging me until 9/7/11 when my cycle ends. Are you kidding me? Way to rip people off AT&Fuckheads. I hope Sprint and Verizon take all of your business and douchebag CEO Richard Stephenson is left on the street. Bastards.

I tried to sign up for internet and TV with this morons and was told that they would send a signal, no need for a technician to come. The next day, while I was at work, a technician came to my home without an appointment, leaving a note on my door. I called ATT to find out what the deal was and was told that I did need a tech after all. Made an appt, this time the tech didn't show up. I called ATT to cancel my order. Two weeks later, I just received a bill for services that were never installed. Can't wait to spend another four hours on the phone dealing with this sh*t.

I am in agreement with everyone who is fed up & frustrated with the lousy customer service provided by AT&T. In the past 2 days,  I have spent over 8 hours on the phone with AT&T trying to resolve an issue with an iPhone that arose only AFTER I visited the AT&T store & one of their clerks attempted to put a new sim card in it. On the phone,  I was transferred so many times, put on hold & hung up on by someone who identified herself as the manager & told me that there was no one above her available to talk to, leave a voice mail for or even contact by way of calling another number. I was told that the problem was not AT&T's but was an Apple problem stemming from my phone. So I eventually called apple. After time with their tech support, I was informed that it was NOT the phone, but AT&T (something I already knew). So Apple assisted in contacting AT&T who then again I had to explain what happened & spend over 2.5 hours on the phone (mostly on hold) with no solution presented by AT&T except for me to buy a new phone from them. They continued to blame Apple & since the Apple tech was on the phone with us the entire time, he was able to inform the AT&T rep that it was not the phone & then they got into a debate about what the issue was. I trust Apple as I have 4 iPhones, 2 Mac  laptops, an iMac & an iPad & have always received outstanding customer care when dealing with Apple. I am willing to pay more for quality & support. I have been with AT&T for over 10 years (first it was Cingular) & now am now going to switch. I will also tell everyone I know about how horrible AT&T treats their customers & I am certain that many of my family & friends who I encouraged to join AT&T will now reconsider as well. I find it concerning that Apple who has a reputation of outstanding customer service, product support & quality remains in alliance with a company so contrasting in all these qualities. Maybe & hopefully not for long. I am confident that the word will get out & enough people will switch iPhone or no iPhone & Apple will realize their mistake, come to their senses & support their loyal customers like they have always done & they too, will break their relationship with AT&T. 

nobody nows what they doing,worst costumer care ever !

I will only say that a nationwide boycott is in order . This company has no gratitude for all my polite attempts to reach then for simple questions. How are they in business . Someone says they r affiliated with apple if so they got lucky . If that partnership ends so will at&t

I love snark like this. I was searching online for "AT&T Complaints" just to find a place to vent. Thank you for showing me exactly where to <ahem NOT send my complaint. :-)

This is a Complaint I filed with AT&T this morning.
Http://www.cgzservices.com/doc/ATTComplaint.ppsx

I've been without AT&T So called fast access DSL for 4 days now only to have spent hours and hours with there dumb ass managers on the phone. They don't know what they are talking about and are soo rude. I've even been hung up on by them cause they can't handle the pressure. I will be closing all my accounts DSL, Phone, Cell phone & TV with AT&T and find another company who has there act together.

why is it dat u can not use 2mins mp3 4 ringtones. tanx

I am an 12yr ATT customer service employee. The only thing management cares about is revenue. They don't care about customers. They care even less about their employees. Everyday we are told to do more & do it faster. They are calling representatives in to write them up about how often they use the bathroom! Sorry but we have to take call after call , keep them under a specified amount of minutes, be verbally abused by customers while keeping our cool, & sell something before the call is over. AND THEN COMPANY IS ANGRY BECAUSE OF OUR NON STOP STRESS & TALKING ON THE PHONE THAT WE DRINK WATER & THEN NEED TO USE THE BATHROOM!!!!!!!!! I AM NOT KIDDING. If they could make use adult diapers & not leave our desks ever -THEY WOULD DO IT .

I tried 6 times, and don't know why they don't like my voice...

214-761-4239
Office of the president

This is nothing new. I filed a FCC complaint against Cingular (now AT&T Mobility) to have them close the issue with the FCC as I had agreed to their explanation/position, all the while they had never even bothered to contact me.

When I received the resolution/complaint closed letter from the FCC I was furious and told them I had never been contacted by AT&T/Cinuglar and the issue had not been resolved. Embarrassed in front of the FCC AT&T/Cingular had to back peddle and really resolve the issue.