"Sony Ericsson's UK sales and marketing unit insists that only a small number of consumers have experienced software issues with the Satio when using certain applications."

That's because only small number of punters bought it!

I don't understand why any company ever claims the bug(s) they have only effect a small number of users. If it's a new product, they only have a small number of users.

In any event, no one ever believes that statement, even if it's true, because everyone claims it even when it's not true.

Why not just say we are working to fix the problem, and expect that to be completed by ...... It is at least a bit more believable.

I bought three identical Sony Ericsson mid-range (K530i) phones a couple of years ago for me and the family. It was my first experience of Sony Ericsson. I've just replaced them with other models from other manufacturers just because of the deals available. However my experience with those SE phones was really positive. Above all I was impressed with how well thought out the software was compared to other phones I've had in the past. The accompanying PC suite software was of a similarly high standard. If SE have some teething problems with this model I'm sure they'll get them sorted out and then it will be a great phone. I'd be delighted to have another SE phone in the future, they won my loyalty with their quality.

maybe if sony paid attention to symbian side of things.... smart phones are not designed for people who aren't willing to read up how to run there phones smoothly.... remember teaching people what a 'mouse' and 'pointer' is?, try teaching the average Joe what multitasking, updates, and memory management for a phone.

carphone should bring back the satio- its not like sony wont release any fixes, that the customer should already be fully aware they need to do themselves anyway. (take lead from n97)

I love mine, and its not given up on me yet.

dodgiest phone for years, why dont they withdraw that????