At first I thought "not another top 10 list" but this one isn't bad. I would have put the non-IT managers at number 2 though.

Few things are worse than someone who either can't or refuses to try to grasp what the people they manage deal with every day.

oh look, another top ten list - didn't see that one coming.
probably poorly put together, thought out and executed.

seriously, have you guys got a load of 16yr olds over on work experience or something?

i hope you guys are getting a good kick back in the ol' wallet department every time you trot out this tat.

Most of these problems (such as Win7 migration & related hardware issues, malware/security issues, data backup, and other web-surfing/remote access exposure problems) can be remedied by transitioning to a Linux-based thin-client system for most "standard" users. Also addresses the Management Vulnerablility to Salespersons, i.e.: "and what do you have for our Linux system...".

Either a roll-your-own system, or I think Novell sells a nice, economical preconfigured thin client/server system that would do the trick on existing hardware (or really cheap new diskless systems).

Yes, as the article says, IT system transitions involve some pain, effort, and user retraining, but only a thin client system can ultimately reduce most of this "IT overload" problem, while saving the huge software, hardware, and time-related costs of constantly transitioning the workforces' fat clients to Microsoft's "latest and greatest" (while attempting to securely maintain all these unmaintainable and unsecurable systems).

For one example of this in action, see:

http://www.sd73.bc.ca/district-operations.php/page/linux-in-education/