Au contraire.

Management - ignorant of all matters IT and proud of it - has always thought that the IT department is there not merely to serve their needs, but to kowtow to their every whim, however unreasonable (or, in some cases, physically impossible).

To paraphrase your own words: management would do well to learn that they are there to serve the needs of the organization, and not the reverse.

"as it's not just about IT anymore." It never was. The fact that so many IT managers began to think it was accounts for the rather deplorable state of IT departments and their products in todays enterprises.

Management is only now beginning to realize that the IT department is there to serve their needs, and not the reverse.

For some reason IBM doesn't allow downloading: "403 Forbidden
You don't have permission to access /cgi-bin/common/ssi/ssialias on this server" Likely IBM IT doesn't like new cheese?

It's been obvious for years. The more technologically advanced a society gets, the more specialized the jobs tend to become. If the wheel falls off your oxcart, you just get a hammer and another wheel and replace it. But if your Hummer starts to make weird sounds, a guy with years of education charges you $300 to replace a part that's about the size of your hand and does God knows what for your car.