PC World / Currys and other DSG stores send you to Tech Guys call centre(run by DSG as well) to get computers sold by them repaired during warranty period. In my own and my friends experiences they are the most rude and abusive call centre staff trying to get rid of the customer with without repairing on one pretext or the other. No wonder DSG customer satisfaction is so low as they only aim on selling stuff and own warranties. When you actually need the warranty , that is when you realise you do not have the manufacturer's warranty but DSG outsourced warranty and have to go through rude and abusive call centre staff whose main work is to try to find fault with you and not the equipment. Even if you visit PC World in person you are asked to call Tech Guys on phone where someone with a fictitious name will pick up the phone and treat you like a moron to get rid of you.

Yep, John Lewis rocks when it comes to customer care. My laptop died after 15 months. Despite me having no receipt , JL happily got it fixed with no fuss - they had my purchase on their computer so didn't need the receipt. Good store IT, staff empowered to make a difference, and two year warranties - all add up to repeat business. Pretty much all my tech is bought from John Lewis because I know that in the unlikely event of a problem they will sort it with no quibbles.

I visited a John Lewis store recently and was very impressed and somewhat surprised by the range and prices of goods on offer. Past experience suggests they're very helpful too.

They also have a large range of expensive handbags which is useful to keep the girlfriend distracted ;)

I love how nick just discounts Apples 88% and also fails to mention that John Lewis sells a lot of Mac's being 2nd only to Apple due to there extra year of warranty offered.

Notwithstanding the fact that everything I've purchased from John Lewis has been quality merchandise to begin with; they really do rock when it comes to customer service, I mean really, they are ORSM.

There's no up-selling or cross-selling, they don't try to flog you useless (IMHO) Monster cables (other brands of cable are available!)to go with your TV/PC/Hi-Fi - and, they know what they are talking about.

Srange that a company like PC World cannot boast of the same, especially when you consider that their range of business is much more concentrated.... on PCs.

Meh.