Always a good read, but unfortunately Telstra is one company that needs some major raking over the coals.

Having the fastest internet ( wireless ) here in Australia is fine, but what they should be concentrating on is making customers satisfied, which in turn will improve their bottom line.

I have a landline with Telstra, which has an ADSL service attached, but the line is crackly and you can imagine what that does for ADSL stability. Every time I ask for it to be fixed, the routine goes, "I'll test your line sir, yes, everything checks ok", my response, "can you hear the crackling"? So they send a linesman, who immediately reconnects the points in the street and tells me, yep, it's fine, WITHOUT having checked the line first.

I can see this ending in tears, or at the TIO.

Sadly, Telstra, you may now have the fastest wireless service, but the rest of your service sucks the proverbial.

Paul

..201(0). Process of elimination :)

200?