Also... one little scratch on your iphone and apple will turn the blame for malfunction away from themselves and on to you.

I suspect the numbers - particularly the nature of failures - are off a bit due to the fact that folks who engage in contracts with third party service providers such as SquareTrade often treat their equipment differently. Of course all the brands would show equally skewed numbers, but failures due to mishandling may be somewhat over-represented here.

I bet if we go on to find most-reliable-ever mobile then it would be anciant nokia-3210/3310 (though i dont like nokia, i am samsung, htc guy). i have seen people typing sms blindly on it and its still runing with people.

Apple-whitepaper (one or two things might now be present in latest iphone)
vertical only web-browsing
no handwriting
no mms
no video capture
no cut/copy paste
no/worst flash support
Safari runs like a with broken ankle

the only reason apple has "lower failure rates" is because most of the people that own an iphone have jailbroken it and have no warranty.

What about the fact that Iphone's internet browser constantly crashes?
I would take that into the reliability of the product.

Just curious why the resident Apple INQ expert, Nick Farrell, didn't report on this?

Clearly there has to be a way to spin this article against Apple? He could argue that the #'s are just a conspiracy or iPhone owners are too stupid to understand a malfunction or perhaps they re so rich they just throw the phone away and buy a new one.

Surely there HAS to be something wrong with these #'s!

Until they create one with a replaceable battery, I don't want anything to do with the LPhone. Think AT&T will ever sell a Google Android based phone? I doubt it.