How can they charge you for 3.6 Mb, when they admit you can only expect 1 - 2 Mb, and even that will be optomistic.

Should we just queue up to be ripped off, or stand up for decent treatment.

The whole charging should be geared to you pay for what you use. It's not impossible to log your throughput multiplied by the Bandwith you achieved. This then forms the basis of your monthly payment. That way, if you get a really fast connection ( anything more than 2x a dialup ) you see that reflected in your monthly variable payment. If bandwidth falls below 1Mb/s then you pay only a token payment. This principle is not unlike the pay-per-view of Sky, the calls on BT, a train ticket, or Sausages from the Butcher. Why do OFCOM allow IPS's to make ridiculus claims ( 3.6 Mb/s ) when they publicly admit that no one gets it.