It was such a pleasure to read Stefan's post, and I wish nothing would of changed. "Stinkpads" maybe didn't changed a lot, but the company's policy owning the brand did! And you might forget about all your pleasant experiences from now on.

If interested, please read my article about the issue I had with Lenovo here: http://turcanu.net/blog/2008/05/15/does-lenovo-really-provide-international-warranty-service-for-thinkpad-users/
Basically it's about Lenovo's non existent International warranty service and about how they failed to replace my battery (faulty battery eligible for replacement) and about the customer service of course.

Hi from the US. I have an IBM t-60, purchased right before they became Lenovo. At 6 months my hard drive gave out (August '07); I called them, got a friendly, competent guy, and had a refurbished hard drive w/a set of recovery disks within 2 days. Eight months later I got bluescreens, various error mssgs, and, ultimately, failure of the recovery disks to restore the system. I called the same number, got a guy who sounded like he was either not-so-bright, stoned, or hung over. He transfered me to some other guy who tried to sell me a warranty extension/expansion. I already have a 3-year warranty. So back to guy #1. When I couldn't get coherent and satisfying information, I asked to be sent on to someone who could help me. He told me - no kidding - "the buck stops here." So, what, I was talking to the CEO? Have they been taken over by evil robot monkeys? Result: got the f-you run-around for a good hour, then I was told to ship the box to them - but I wasn't about to ship it off to an unknown fate by that point. Finally I was transferred to somebody who gave me a number ... where I found their local authorized repair center; drove the box there myself. The folks there were great, and I have confidence they'll get it fixed soon. 
Now, I usually have good customer service experiences; I'm not combative, I'm intelligent, and I like to co-operate with people. If you're thinking about a Lenovo purchase, do some research. More and more is showing up about this type of thing happening lately.