Over the years I have done a lot of work on pcs, laptops & servers of all flavors & brands. During this time I have also seen the rise & fall of many pc products companies. What seems to be the most significant issue, however, related to the pc industry has been the demise of customer service. Due in large part to the outsourcing of jobs (not just customer service ones) to OCONUS sites, customer service is now long since dead. I now make a fairly good living on simply running interference for customers that have been unfortunate enough to seek out assistance from pc manufacturers only to find factory support is available only from persons with whom they simply can not communicate. Furthermore, these persons are woefully deficient in knowledge and training, and are limited in their responses only to what they have in a script. And forget about speaking to an American citizen. It's as though the city of Austin is nothing more than a mirage, and the actual Dell complex really exists in India.

There is simply nothing good to say about Dell. It siphons funds off the American economy to support economies elswhere. It's American customers are left looking for a rape kit. If only there was someone who cared enough about Americans to do something about this serial rapist (Dell).

¿What's wrong with you all? ¿Have you all been brainwashed to accept being treated like junk by companies?

The article has its points: dell doesn't give you the price, it says the legal jurisdiction is TEXAS... it's laughable...

For the details about call centers one thing does not cure the other, if you people in the usa talk to people that even can't speak english right that doesn't justify something similar in other place. Both things are wrong.


All these corporations defend their own, and they rip you if they can (big news :\) so I can't see why so many people don't at least demand good service and instead look resigned like indian cows getting bad attention, bad service, telephone operators that have NO CLUE what they are selling etc.

And i don't agree on everything with fernando.

Hey, if you check the chek out of any product for Argentina, you'll see that the text has been corrected, and now they said that all taxes and shipment is included.

we are not all whinners.

Fernando:

I’m Argentine too, and order a Dell 27" Monitor of which I’m the proud owner.
We have to learn that not everybody speak Spanish in our way as the English people have to live with Indian English.
I have to say that I too call dell about the exact charges of taxes in the monitor, and the Spanish was OK 

My personal experience with Dell was ok; The only complain was that my order takes 27 days.

Think how many companies (the big ones: HP, IBM or the smaller: SAMSUNG, LG, etc) offers 5 year warranty extensions. Samsung is the only one with a 3 year policy. 

I have a customer with HP Laptops and to replace a DVD Recorder still on warranty take it 20 days. I remember IBM refusing to repair a laptop because the model was not under sell locally. I tell IBM that the laptop is from a German owner, and he pays the cost of shipping the parts, but still refuse.

The big problem is that we used to pay a lot more than in other countrys with the excuse of the local warranty. But that local warranty is really poor and don’t justify the over payment that we made. 

Regards

Gustavo.

Wow Fernando! As always you impress me every time sinking to a new low. Have you noticed that all of your articles you simply bitch and moan about how big companies are horrible, how linux rocks and how tough things are in Argentina? Besides posting booth babes, can you write any positive articles or at least some thoughtful ones? 

Your articles show precisely why our region still borders the third world. You have very intelligent co-workers from all over the world, and although they complai/rant or whatever, they do so intelligently including witty remarks, not depressing notes about how minorities are always being squashed. 

Of all South American countries, Argentina is by far the one that complains the most and one that does less about the problems they have. Even worse than that, when positive things are done in your country, journalists, writters, etc. talk about them as if Argentina was the best in everything, just think FOX Sports Latin America. 

A) My "free" advice to you: complain less, think more.
B) Although "evil" corporations exist your childish remarks will make them laugh more than anything. Learn from your Inq peers like Charlie or the Mageek. People like them who write intelligent stuff DO make a difference and that's why the Inq is bashed/discredited/etc. by the likes of NVIDIA or Intel, because they write stuff in a non-resentful way, they just report the facts with humor and irony.
C) Stop using the Inq to complain about your personal problems. We really don't care that you hate Microsoft and you want Linux to rule the world.

You just wasted some of the precious time in my life with your cry baby posting. Are all people in Argentina whiners like you?

Cant you find anything more interesting to complain about. Wow. I want my 2 minutes back from reading that article.

Though irrelevant. The fact that we Argentinians are "peludos" doesn't have anything to do with Dell making a poor performance in Argentina. [Hey Fernando, if this is you, don't decorate your articles with your own comments. Ed.]

Jose, "doble u" is a centroamerican localism. Look for it in the dictionary (rae.es)... And in Spain the meaning is "uu". And if you want to study grammar, you could begin reading the DRAE (rae.es).

Fernando is usually boring in his stupid crusade against Telefonica (everybody hates ISPs, duh), but this time he has a point. Despite the conviction in the USA of mexican as "neutral Spanish", there is no such thing. 
You can say "coger" and in Spain is "to catch" and in Mexico "to f******". You can say "pan" and in Spain means "bread" and in Colombia, "c*****". etc. etc. etc. 
Bangalore English is not like American English or Brit English. Mexican Spanish is not Argentinean Spanish nor Spanish Spanish.

I work for a classification society (look it up, its a complicated thing we do) in Houston and I deal with people all over the world, but primarily in the UK for now.

I make it a point to write the UK spelling of words when I write emails- "we are returning colour copies of these documents electronically today" for example. Our company also always writes all dates as DDMMYY. Why is the US the only country with MMDDYY? It doesn't make sense when you think about it.

We also specify all our units in documents in SI, although companies in the UK sometimes send us stuff in Imperial- I sometimes wonder if they are catering to us.

...have you been living under?
Everyone in the English speaking world knows that US orders are taken not in London or Sydney but Mumbai and Delhi.
Why should Argentina be any different? 

(Point 1) Had you entered your name/address/credit card number yet? If not then you could have pushed the button and found out what would happen then close the site if it didn't agree with you. Just for kicks I went to my local Dell website and went through the process of buying a 24in monitor. 
I clicked through the customise button and it opened a new window which showed what accessories it came with. I clicked through again and it laid everything out (before tax/tax/after tax), I clicked through again and a secure webpage asks for my details. 
I closed the window and (so far) Dell hasn't demanded any payments.

(Point 2) I like you Fernando, but why get pissy about the "double VV" thing when you knew the problem and could have solved it? You threw a hissy fit and karma cut your connection.

(Point 3) So. It is meaningless, and probably unenforcible unless you plan on travelling to the US any time soon. US laws are inapplicable outside the US. It is not your problem, it's Dells. So why get bent over it. 

(Point 4) Dell sales in Argentina probably aren't enough to justify setting up infrastructure. I'm thinking that Dell isn't crying over your lost sale. Perhaps you could have supported/encouraged further Dell investment in Argentina by buying that monitor, what do you think? Besides... >cough< "M1710, M1330" >cough<

This article smacks of hurt national pride, that the Dell system in place is designed to treat us first world Argentinians as second world citizens. 

Please Fernando, grow up a bit and realise that it is a globalised world and that these complaints are trivial, nit-picking, nonsense. Dell treats everyone like this.

Fernando, Argentina isn't a huge market and is considered just a part of the "Latin American region" so deal with it.

You want local representatives that appeal to your every Spanish dialect? Get real. We have call center representatives from places like *India* who have to take "accent neutralization" courses and have fake names to sound more "American." Trans-global call centers are a fact of life, and Dell isn't going to plant a center in each and every country just because some people use "double-u" and some use "double-v."

As for keeping stocks on hand, if keeping 10-20 monitors in stock at the warehouse is enough for Argentina's entire supply line, then Argentina isn't even worth investing in in the first place. Dell doesn't keep more than a few days worth of inventory across its entire supply chain at any given time, and mere hours worth in factories. They lose money otherwise.

OMG!! What a prat. 

You think you've got issues with accents.... 

In the UK we've had to put up with crappy service from crappy people with crapy accents from *indian call centers* for YEARS.

I lived in Leicester in the UK for about 10 years - a very multicultural city indeed. Did the girl you spoke with give you a crappy fake name instead of a name I'll be able to understand just fine? 

I hate fake names because they change on every call - call notes - bah! mysteriously they don't exist when ever a problem call crops up from a fake namer.

I thought the usual English holiday plebs were bad for expecting everyone to speak English. To wind a poor girl up when you knew what the problem was is like visiting France and getting an accent wrong..........

I hope you end up with a 15" CRT.




Reading this article was a waste of time. It sounds like you were not actually trying to purchase something, but were instead looking for all the problems you could find with dell. It is sad that you are so blind and cant see that your article is simply a huge flame.

<Jose, "doble u" is a centroamerican localism. Look for it in the dictionary (rae.es)>

I did, and it said:
"Su nombre es uve doble, ve doble o doble ve."

buscon.rae.es/draeI/SrvltConsulta?TIPO_BUS=3&LEMA=w


Fernando, this is a great article, but on the other hand, you are un Gran Peludo and Pive.
I am from the carribbean and everybody who has taken Spanish or Castellano grammar would know that "double u or double v = W". So stop complaining and blaming it on a girl from Puerto Rico or whatever. At least she is not pretending to imitate Italians and pretend she is European. You Argentinians are arrogant and Full of Shit; the only country from Latin America that pretends not to be part of Latin America is guess what: ARGENTINA.

the people that work at call centers are generally underpaid and maybe not quite as educated in language as u may be. serves u right to be outraged. u proved ur point, but to who?

Greetings, Fernando. For more Dell silliness, search for "Brazilian physicists boycott Dell" on the "other plaice" ;-)

p.s. @Jose: <tongue-in-cheek> Everyone should know that Argentina is actually a misplaced European country </tongue-in-cheek>