I too ordered a Dell Latitude 830 Notebook which showed a 'Quick Delivery' Icon on the Dell Website.
The series of events:
28 August 2007: Spoke to Rishi Kumar at Dell and ordered a Dell Latitude Notebook. I was assured before I confirmed my order that the Notebook would be delivered in 8 days once I confirmed the order by email, which I did.
7 September 2007: Notebook not arrived, I called Mr Kumar again. He told me that there was a slight delay in the LCD screen from Dell's suppliers and that he would 'fasttrack' my order and I can expect delivery in another 8 days.
15th September 2007: Notebook not arrived. I checked the Dell Order Status Web Page to find my notebook was still in 'pre-production' and the estimated delivery date was now 4th October 2007! I called Dell and Spoke to Mr Kumar's colleague (name not understood) who told me that they were expecting a delivery of LCD screens in the next 4 days and that she would also 'fasttrack' my order, but that 4th October is the delivery date.
19th September 2007: Dell take payment for Notebook from my bank account.
2nd October 2007: Received an email from Dell_orderstatus_notification@dell.com to say that the Estimated Delivery Date is now 8th November 2007!!!
I called Mr Kumar yet again and asked for an explanation as to why he originally told me delivery in 8 days from the order, and why it is now expected to be 72 days from te order date. He could offer no explanation (what a surprise!) and just apologised. I asked about compensation, and suggested an upgrade in memory on the laptop and a notebook backpack. He said "I can't do that until after the order has been dispatched". So thats not going to happen then is it? More lies. So my advice is this, If you want to order anything from Dell, if their lips move and sound comes from their mouth, assume they are lying and DO NOT BELIEVE THEM!