Can she try calling BT for me? I've spent 31 minutes with no answer, 42 minutes and no answer, 17 minutes and no answer.

BT, please answer your phone or Mona is coming for ya!

The Feds need to be hammering away on Comcast now that they are 'proven' to be sending forged data packets to and from their ISP customers. 'Managing' their network this way could be construed as illegal under current US law due to the nature of interfering with electronic communications. At the very least this action, and the false denials, is immoral at best. 

Unlimited internet access apparently is not unlimited at all... I wonder if all those Comcast users are legally entititled to some sort of refund due to services advertised, paid for, but obviously not rendered?

The EFF should get in on this refund thing.