I'm a tad late on this, but as far as ASUS customer service, I cannot say enough good. I use my ASUS A8Jp laptop for business. I had to have the motherboard replaced. I sent it from Alabama to California on a Wednesday afternoon and had it back Friday morning only 36 hours after I sent it off. I think this speaks for itself.

Its nice to see he's honest, espically in respect to other vendors

I must agree with the previous posters; Asus' declining product quality and lack of customer support/service are sure to lose them market share with the enthusiast community. 

But, I am sure Asus does not care about us, they are making too much money off the OEM market. Good riddance to bad rubbish, I say!

Well, okay, not really ... but hey bitches, stop whining about Intel

Asus need to improve their support service before they do anything..

They need to work on their quality and service before talking about other people's habits. I had at least 1 motherboard I sent back 3 times, and it took me over 8 months for the whole process.