THE INQUIRER has been tipped off that one of the UK Government's web sites that uses an external hosting provider is using spam filtering software that rejects legitimate emails.
We are still awaiting replies from the government department involved and the UK hosting firm before we publish names, however the allegations made by someone who has extensive experience in hosting services claims that the web site, which solicits members of the public to submit their complaints against third parties, does not relay their emails to that same government department.
The email server reportedly has in place a spam filter that is so aggressive that the government department is unaware of incoming emails being rejected, with the address used for spam messages itself having a spam filter. The messages essentially end up in a continous loop until they are discarded by the government department's internet service provider's spam filtering email system.
Our source claims that the ISP has admitted that email messages are not being deliverered to the government department but the technical support representative responded in a very rude manner when further questions were asked. The INQUIRER has been attempting to contact the particular ISP in question, however it has seemingly gone to great lengths not to have a telephone number visible on its web site.
The INQUIRER has also contacted the government department in question to confirm whether it is aware of the problem, however it has been unable to get back to The INQUIRER by press time.
One underlying question to all of this is why is the government outsourcing its domain and email services to a company that is clearly not wanting to give out any of its telephone contact numbers. We understand that the government is cutting costs across the board, but considering it has well over a hundred datacentres, one would think that running a public facing web site could be done on its core network, not at a private offshoot handled by a cut price web and email hosting firm. µ