It is much more important to know what sort of patient has a disease than what sort of disease a patient has - Sir William Osler
TIN BOX MAKER Dell's executives might be red-faced this week after the company was accused of selling desktop PCs that it knew contained faulty components and then trying to cover up it all up.
According to court papers just unsealed and reported on by the New York Times, the web hosting service Advanced Internet Technologies (AIT) flung these allegations in Dell's face way back in 2007.
AIT said that employees at the firm knew that its Optiplex PCs were 'likely to break', according to the NYT. The paper added that Dell had managed to sell upwards of 11 million of the blighted desktops, mostly to its corporate accounts.
Optiplex PCs had problems ranging from bad capacitors to motherboard problems, which Dell strove to play down according to those involved
More damning perhaps, is the fact that sales and customer support people were apparently told to keep the problems under their hats.
"Dell salespeople were told to say 'don't bring this to customer's attention proactively,' in an effort to conceal system problems", according to the court documents obtained by the NYT.
The lawsuit hasn't gone to trial yet and unless you are still using a five year old desktop PC, made by Dell and called an Optiplex, you probably have nothing to worry about. Maybe. µ