Fri 21 Nov 2008

RSS Feed

Edited by Paul Hales

Published by Incisive Media Investments Ltd.

Terms and Conditions of use.

To advertise in Europe e-mail here

To advertise in Asia email here.

To advertise in North America email here.

Join the INQbot Mail List for a weekly guide to our news stories:

Subscribe

HP admits 38 desktops have defective Nvidia chips

Time to update the 8-K filing

IT LOOKS LIKE Nvidia was being a little economical with the truth about the defective chips fiasco. The latest deviation from the official line comes once again from HP.

If you recall, Nvidia said in its 8-K that it may affect other parts as well. HP just sent out a bulletin, reprinted below with customer names removed, that linked to the following page. For those keeping track, the bulletin concerns 38 models of HP Pavilion Slimline desktops, and at least some use the 6150LE chipset. (Please excuse Nvidia's term 'motherboard GPU', search and replace with 'integrated graphics'.) Looks like we can add another part to the defective chipset list.

Do, however, note that this is not a laptop, nor is this chipset a laptop chipset. This pretty much answers the open question of whether or not the defects would be found in other parts, but any credibility they had as an authoritative source this matter is long gone. Recall, they said: "However, we are continuing to test and otherwise investigate other products. There can be no assurance that we will not discover defects in other MCP or GPU products. "

We can't wait to hear the spin on this one.

Laptops only, my behind. HP only, my behind. Small batch, my behind. Under control, my behind. What will be next? µ

----------------------------------------------------------

From: Hewlett-Packard [mailto:Hewlett-Packard@urgentsupport.americas.hp.com]

Sent: Monday, October 06, 2008 1:45 PM

To: REMOVED

Subject: Critical Update for your HP Pavilion Slimline PC

******************************************************************

URGENT SUPPORT NOTIFICATION FROM HP

******************************************************************

Dear Customer

Our records indicate that you own a HP Pavilion Slimline PC. Some of these PCs contain a motherboard that could potentially result in the PC not booting and/or not displaying video.

Hewlett-Packard Company is contacting owners of PCs that may be affected by this issue to inform them that HP is offering a Limited Warranty Service Enhancement, described at the following webpage:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01514044&cc=us& dlc=en&lc=en&jumpid=reg_R1002_USEN

If your PC is not booting or not displaying video, contact HP via the 24x7 service line 1-800-HP-Invent or (1-800-474-6836). Please have the following information ready when you call:

Product Number

Model Number

Serial Number

Date of Purchase

This Urgent Support Notification was sent to REMOVED because you registered with HP or Compaq as a product owner and this message is critical to your product ownership. HP prides itself in being customer focused, quality driven and a company that customers can trust and count on, and we apologize for any inconvenience.

HP is committed to respecting your privacy. For more information, visit our privacy policy at http://www.hp.com/country/us/en/privacy.html or contact us at

HP Privacy Mailbox, 20555 SH 249, MS 040307, Houston, TX 77070

Comments

GAME OVER!

Well folks the writing is on the wall after reading this. Coupled with uncertain economic times and the mass defects bound to pop up from other manufacturers, it's game over for nvidia. Can't say Ill be that displeased to see them go to be honest. This will spiral out of control and someone has got to pay for this. When the collective OEM builders class action gets launched against NVIDIA it will surely tank the company.
The end of a era. Thank god AMD never merged with NVIDIA!!!

Talk about opening up a can of whoop arse on yourself!!!



posted by : Rory Christensen, 12 October 2008

Suckers!

This is just fantastic news! Keep them coming Charlie. At least you try to cut through the bullshit of marketing spins.
posted by : Poots, 12 October 2008

Every AMD system

If the desktop 6150le is faulty, the chances of the 6100 being faulty, and the 6150 being faulty have to be high... What about the lapto versions of this chipset? If they are faulty pretty much every AMD system sold before the AMD 690 chipset, could be faulty
posted by : andrew, 12 October 2008

So IT BEGINS !!!

Looks like Charlie was right all along and all those Charlie haterz that spat in his face with comments stating that he was poised against nV will lick it up and swalow.
nvidia has been a long time "champion" and rested on its laurels way too much and thought they could get away with a small batch sh!tty of products they spewed on to market. They knew them chips were defective since day one but they went along with it and praied to the pagan gods they pray to that they will not fail. Well thats what you get for being a pagan whore nVidia. 650 $ for the 280 on launch . I hope that sh!t fails too and nv goes down with it!
posted by : IS U FOR REAL ?, 12 October 2008

That's it.

That's it. I'm not buying anything Nvidia for the next 2 years.
posted by : ronch, 12 October 2008

Give them...

Give them hell Charlie, these cunts deserve no better ...
posted by : Kef, 12 October 2008

NV - 0, Charlie - 10

Good work, your predictions keep getting truer with each passing day and NV fanboys keep getting humbled.

When will you fanboys admit you are wrong?
posted by : Nyte, 12 October 2008

Amazing.

I bought an Nvidia 8800GTX and a 680i motherboard two years ago and have had a decent experience with them, other than the still occasional TDR error. Also competition is so very good in the graphics world. I just love the low prices on what was break the bank type hardware, we can thank ATI for that.

Now that said I hope this defective chip problem brings Nvidia to the brink of bankruptcy. I hope it all but ruins them for competitions sake. They need to be taught a lesson on how to show respect to their customers. My guess is that if they were to really come clean on the parts that are affected it would ruin them, so maybe they feel they have no choice.

The way they've gouged their customers (GTX280 for $650?) the whole idiotic naming of their products and now this UMAP price manipulation. It just shows how little they think of the people who keep them in business.
posted by : Pixelated, 12 October 2008

Some action!

Yes! indeed, that is one more step downwards towards a big gaping hole nvidia.
posted by : Attila the Hun, 12 October 2008

fanboys, please start apologizing

so another thing CD predicted has become true.
The nvidia fanboys who attacked and insulted him back then should start to write some very good apologies.
posted by : energyman, 12 October 2008

Charlie!

You are my hero (L) :D
posted by : BeGeee, 12 October 2008

Not surprising

I wish I could say I'm surprised.

As for charile, whether amd paid him off or not, nvidia should consider paying him some hush money...


posted by : Andrew, 13 October 2008

Nvidia is collapsing

This is the end of N-vidia.All the oems should stop using their gpus immediately.All their chips are defective.N-vidia consists of the scummiest figures you can gather in a company.

a proud owner of a complete DAAMIT pc.
posted by : konstantine, 13 October 2008

fanboys inquire within

where are those fan boys now?
posted by : missingxtension, 13 October 2008

pwned

This just keeps getting better and better.
posted by : Johnny, 13 October 2008

6150 bad??

Technically HP hasn't exactly owned up to the 6150 chipset as being the cause of the inability to display video at boot up. They aren't even mentioning the 6150 chipset either in that e-mail or on their site. They just list the model numbers of the PC's and that they are among those that have the no video at boot problem. Just pointing that out before the hailstorm of NVidia Fanboys does.
posted by : Eric The Red, 13 October 2008

At least some.....

"For those keeping track, the bulletin concerns 38 models of HP Pavilion Slimline desktops, and at least some use the 6150LE chipset."

Some? What do the rest of them use?

"We can't wait to hear the spin on this one."

Well, we've sure heard your spin.

"Laptops only, my behind. HP only, my behind. Small batch, my behind. Under control, my behind. What will be next?"

Next? Your behind?
posted by : Opey, 13 October 2008

Ups and downs.

Without Nvidia the competition will ease off for Ati, so prices won't drop and new technology won't be released so often. Ati paid the price with the lacklustre R600 chip at the time, with its poor texture filtering and anti aliasing performance. I think now is just the time for Ati to rule the roost, Nvidia needs some new hardware to make a good comeback, and this will take time.
posted by : Colin, 13 October 2008

Not 38 desktops, 25 at most

Yet again a little research proves Charlie wrong; this headline should read “HP admits 3 desktops have defective Nvidia chips”

People, before you take Charlie’s (not his real name btw) word for things, do a bit a reading and analysis for a change.

If you look through that list from HP a number of these model numbers are exactly the same, but only for differing countries. IE: s3020nl, s3020sc , s3020jp , s3020n.

These do *NOT* mean different computers, only a different sticker on the back depending on which country it gets sent to. If you narrow this list down to non-replicated model numbers you don’t get 38 you get 25.

Even with 25 different model numbers most of these differentiate themselves only in what was offered by HP at buying time. IE: The s3130.uk differs from a s3140.uk only in what processor you chose (Athlon 64 X2 4000+ vs Athlon 64 X2 4400+). It’s the exact same board and system otherwise.

If you throw out those same systems this list gets narrowed down to 3 models that actually had differing motherboards and/or chipsets.

Way too much FUDD in this article.
posted by : Vid, 13 October 2008

All have 6150 graphics

I tried to check the complete list of affected systems and all the ones I could find were Nvidia 6150LE integrated graphics
posted by : Bill, 13 October 2008

Ha Ha Get Em Charls

Even thou I own a Nforce4 motherboard (thank god thats safe - I hope) and I just purchased a used 8600GT off eBay for £24.

I am glad they getting there just deserts for too long nVidia have ignored there main customer base the OEM builder. Over the years the times I've read on forums how nVidia have never answered to e-mails regarding 1 of there products or replied back saying speak to the manufacturer when it's there GOD DAM CHIP.

The AMD/ATi merger scared a few people and ATi suffered with no so excellent fighting products against nVidia. nVidia with there head stuck up there own ass just laughed and thought ATi would never come back to snatch 1st place and they where wrong. Look at the 4xxx series it's the card to own at the moment and now AMD/ATi have looking better lets just hope ATi can come up with another good product for the 5 series.

nVidia deserve to get whats coming to them they just hope my products dont stuff up or I'll be putting in a claim too. 1 things for sure and I hope AMD's Denab is going to be good I'm going pure AMD/ATi for all my next lot of builds.
posted by : Dave C, 14 October 2008

Gateway

Just got done changing out a Gateway motherboard that had the 6150LE. Not to fun when its BTX format, went from graphics problems to no boot.
posted by : Tech, 14 October 2008

PC Pro: HP confirms Nvidia flaw hits desktops

"HP is aware that certain Nvidia chips used in the HP Pavilion Slimline Desktop PCs may experience issues," the company claims in a statement sent to PC Pro.
http://www.pcpro.co.uk/news/230097/has-nvidia-problem-hit-hp-desktops.html
posted by : john, 15 October 2008

HP Pavilion

I'm having the EXACT same issue with my HP Pavilion DV9535nr laptop with Nvidia graphics card, but it is not on the list. After reading the forum threads on HP's website, it seems that there are lots of people with this model having the same issue. I'm not sure why HP is ignoring some models. I purchased my laptop one year ago and have had to replace the motherboard twice. It has failed again and HP wants $1,000 for repair (and of course it is past the 1 year warranty period). I guess I now own an expensive paper weight.
posted by : WT, 07 November 2008
IThound
Search for solutions, reports & analysis

Newsletter signup



 

Top INQ Stories