FUJITSU SIEMENS have announced what sounds like a ‘magic button’, software which proactively identifies and fixes computer problems and glitches as they arise.

The company reckons its new ‘wonder software’, which will be available as of September, uses an application suite called Questra which performs online remote monitoring and automatically fixes any problems it finds – something of a digital IT service desk, the company claims.

Fujitsu Siemens is boasting that the software will mean more uptime and PC productivity, fewer calls to the support desk and less time waiting for faults to be fixed.

Richard Schlauri, Executive Vice President of Infrastructure Services at Fujitsu Siemens explained, “reporting problems via phone or email to a helpdesk agent becomes an outdated practice, as today’s machine-to-machine communication is more efficient and can even prevent future problems from arising.”

He added: “Today, this technology is an innovation but we are sure that it will quickly become a standard in the IT services business.”

CEO at Questra, Emil Wang, claimed the digital Service Desk, "will have already identified, interrogated and resolved problems by the time rival helpdesk service organisations receive their first traditional help desk call”.

Sounds a bit too good to be true. We’ll believe it when we see it. µ