New Egg has gone rotten
Letters That Wily Ferret's full of it
Subject: OiNK
Shouldn't your headline be 'OiNK shutdown by Pigs"?
:o)
Phil Martin
Subject: AMD must be poor!!!
Hi Mike,
Not sure if I’m emailing the right person, sorry if I wrong.
Just want to rant a little about my arguments with DAAMIT last week!
My dear old Ma has a PC made up from my cast aways, only thing she bought a few years ago was an ATI All In Wonder 9600Pro so it could be her TV / recorder as well. For some reason the sound went a bit weird so I thought I’d try reinstalling the drivers etc with the latest versions. Having been a PC gaming addict for 15years (approx) and having played with graphics cards since the TNT2 days I thought this would be easy. Not so.
AMD make available the drivers and media software on their site, four separate downloads which must be installed in order. These include essential items like the TV tuner driver etc. The second software package asks for the original ATI installation disk at which I laughed! How old is this card?! Since when do you keep them that long?? Especially when you include moving house in that time frame!
So I ring the UK customer service line, which is very unobvious on the web site, and they tell me I have to BUY a new installation disk. “Why?” I say, “The DVD player software is licensed so if you have lost the disk and sleeve you must buy a new one” they tell me. “I don’t want DVD player software, I want me TV card to work again!” I tell them. So DAAMIT respond with “the DVD player software has a license fee and you need the player software to be able to install the rest of the Media software”.
Well I don’t feel to good about that, I have the card to use the PC as a telly and I can’t because DAAMIT feel I can only if I have their DVD license!! I didn’t buy it for DVD playing so why am I being forced to need that software when it isn’t even needed technically for the use of the TV tuner??!!
Am I right to feel wronged or just little PC hobbyist out of his depth, dear Inq?
A replacement disk is $20 I was told, can AMD not afford to give me that for my poor old Ma?
Regards
Matt from Devon
p.s. Ta for all the entertaining reads on the Inquirer.
Subject: Everywhere Girl sighted again
Hi there, I'd like to report another sighting of the everywhere girl, I
found her on the cover of a brochure published by the Austrian Chamber of
Labour. Have a look at it here.
Greetings from your reader
Martin Heel
Subject: Compiler helped AMD
Compilers helped AMD to 2.5GHz Opteron scores
Gentlemen, I would say you are late at least a week
Beside, you should know that compiler didn't help Barcelona 2Ghz to piss off Intel in basic_rate throughput. However, it has de facto helped Intel to be somewhat less pissed off (see my link).
Regards,
John Belush
Subject:
Crossfire
You are missing a feature that I find very interesting about CrossfireX:
The high end noisy GPU(s) is/are shut down when when just reading your email or browsing the internet and only your motherboard GPU is in use. this results in less power/heat and a silent PC.
Pete
Subject: Broken website
Hey Inquirer dudes (and dudettes?)
Your main page at http://www.theinquirer.net/ is showing a big fat ERROR. You might want to fix it ASAP like.
Brian Lang
Pacific Customs Brokers
Subject Bad Experience
Hi Mike
As a reader of The Inquirer for many years, I have always enjoyed the professionalism of the site and the articles. So for good reason The Inquirer have been my news site of choice.
But today I had a very bad experience when I read this article by Wily Ferret.
This is the kind of article I would expect from Toms Hardware, which is coloured by who that pays the most. So I hope it is not the case here, i.e. Intel paid for the article.
I am really disappointed to this kind of garbage on The inquirer.
The whole article is terrible, but these three sentences clearly shows no resource done by Wily Ferret what so ever:
"Nobody quite knows what DTX is supposed to be for."
"But is anyone really crying out for these things?"
"The DTX spec appears to bring nothing new to the table, ..."
If he had done just a minimum of resource by searching the web, he would have found very good articles that addresses why DTX was created, why there is a need for it, and why is it revolutionary.
He is completely missing the whole point of DTX, which is lowering the PCB manure factoring costs and avoiding a vendor lock in by e.g. Shuttle.
I hope to hear a comment from you about this.
Paul Hales is CC'ed to this email, in case this email should have been addressed to him.
Best regards,
Martin Jeppesen
Subject: funny people!
read users comments on your article! Thought of firing back at them to read again and understand the point. But, oh boy, there are so many funny people out there, Andrew! Guess we must ask them to learn english before commenting. must be them americans!
btw, ur article had a good point.
Sid
Subject: BT shenanigans
A year ago you and others ran a story suggesting that new spam-busting technology implemented by BT would allow them to spot both professional spammers and infected PC / botnet users and take appropriate action.
http://www.itwire.com/content/view/6328/127/
A year later it might be worth doing a follow-up story to find out (a) how many professional spammers accounts have been closed down, and (b) how many infected users have been contacted to tell them about their trojans. And also to find out (c) how many outgoing spam emails from BT servers have been blocked. Given the current blacklist rating of BT Internet's IP ranges, I suspect the answer is 0, 0 and 0.
Andrew
Subject: She's definitively everywhere!
Look it's the everywhere girl!
http://www.cra-arc.gc.ca/benefits/gsthst/menu-f.html
j0um
Subject: Newegg, rotten?
Hey there Magee,
I have some beef with newegg.
First, what happened to 'free shipping' at that site?
They used to have free shipping on everything, but now it is harder to find than an iPod in Arkansas.
Second, trying to surf newegg.com from the little Caribbean island that I am currently situated in, I can't.
It seems that somewhere along the line, newegg is not allowing 'outsiders' to view their pages.
If I use a proxy to hide my IP then all works fine.
So, is the egg blocking all developing (poor) countries, or just this little Caribbean paradiso?
I understand they don't ship outside the U.S., but can't I even look from outside the U.S?
As an American abroad, shouldn't they allow me to see what I might buy when I travel home?
Third, Newegg's customer service is going south imho. I've been buying from them for many years and have told everyone how great they are.
Now, the last two times I've ordered from them they've canceled my order because they could not get 'shipping address confirmation' from my credit card.
Yes, I did write 'shipping address confirmation' (as opposed to billing address confirmation which is customary.)
In essence, newegg wanted to be able to call my bank and confirm that the address I wanted my parts sent to was listed on my credit card - no gift giving from newegg I suppose.
How can they expect anyone to have every address they'll be shipping to listed with their credit card company. I checked if this was possible to even do, shipping address confirmation, and my credit card issuer thought the whole thing sounded so ridiculous she transferred me to the fraud department.
In an effort to get this last order through I spent an hour on the phone in a three way with Bank o' Merica and Newegg and by the end of the call my bank representative was laughing because she never heard of any merchant needing to confirm the shipping address. Both the bank and I agreed that there is something wrong with the egg since many businesses would soon be out of business if 'shipping address confirmation' became necessary. An Egg manager stepped in and approved my purchase, but told me that they'd not do it again.
Newegg now will only deliver to my billing address and any attempt to ship to an address other than my permanent residence is canceled within hours.
Lastly,
Is this news?
thnx,
Rotten Egg.
Subject: Re: Stolen music on iPods
Andrew,
Digital is stealing, analogue is just making a copy for later listening? You have to be kidding.
You steal a vinyl record. It is analogue. It is also stealing. There is very little technology or time involved in turning analogue recordings into digital recordings. I could do that on my Mac 5 years ago. You can buy a kit in retail stores for $60 right now to turn
your old cassette purchases into digital files. You can hook a VCR up to an $80. adapter and turn your old purchased videos into DVD's. You can even digitally record your vinyl collection with that $80. adapter. Is it stealing to turn old purchased recordings into digital files? The Labels seem to think so. Is it stealing to record a live act digitally or with an analogue recorder? Every major recording act seems to think so.
I don't know how many concerts/live shows you've been to lately, but the first announcement they usually make is no recordings.
Al Williams
Subject: About the MPAA Cracker
Aah sire!
In a long time I read a story on The Inquirer that brought a smile to my face. A genuine one at that. Ecstatic perhaps. Theres a saying - Revenge is best served cold. Yep, I agree but in this case a nice cup of sweetend mulled wine along with it would do. ;-)
Aarmath
Subject: Everyone is lazy then
"It's somewhat astonishing to contemplate that mathematicians even got so lazy as to trust the inner workings of closed software algorithms" - that's like saying accountant's shouldn't use Excel; they should work out your tax using an abacus. Or IT hacks shouldn't use Word; they should just scribe some random un-spellchecked nonsense out and publish that. Oh no wait that happens at L'Inq already.
As a part time mathematician I would be lost without commercial programs such as Mathematica that produce results that are of so much higher quality than the open source equivalents. You can?t solve every mathematical problem using pen and paper; many equations can only be solved numerically. That?s why we use these wonderful tools known as computers. We?re not lazy.
Aon
Subject: Ubuntu
I read your article with great interest because my son, Michael, who is studying at Stirling Uni, has just downloaded the latest release of Ubuntu.
He phoned me to tell me how great it was, and that he was thinking of changing over to use it full time. The only problem is that there seems to be no drivers for his Canon ip3000 printer or his Canoscan 4400f scanner!!
Is there any point whatsoever in producing a package like OpenOffice (which my lad is really impressed with and he says does everything he needs), and then not making drivers available which will enable users to print or scan their documents. Why would they go to the trouble of having the document format approved as an international standard if hardly anybody can print them onto paper?
From what I find on Google there are lots of printers/scanners which do not have linux drivers available.
Can you explain this apparent nonsense?
Keep up the good work.
Peter Andrews
Subject: Thank you
It warms my heart.
Seeing the posers stand up to defend a pathetic format on a pathetic device warms it still further. Good quality tape will beat any lossy compression format any time.
cheers
bangskij
Subject: Intel VIIV
If you check all the new chipsets from Intel and all the new processors spec. You can see that they all have Intel VIIV. Intel has just decided to integrate this technoligy in evereything. You should now this.
Kim Olsen
Subject: Gibbons
Since a dead horse feels no pain, let me take a whack.
My customers laughed when I suggested Gutsy Gibbon, much preferring the security promised by the staid and serious Whistler and Longhorn. That felt good. Thanks.
Jozsef

Comments
Newegg not so rotten...
Other than blocking outside visitors (which still sounds fishy to me) most of this guys complaints are rubbish.If you've been a newegg user for so long, you should know that not every item has had free shipping. It has usually been on items Newegg is trying to push out the door, which 5 years ago when I started using them, was a large portion of their inventory. Since they dont need to attract new customers now, there is no need for that.
The shipping requirement on your credit card? Again, sooooo 5 years ago. My bank+Newegg had no problems with this requirement. BoA sucks IMHO anyway.
The shipping confirmation? Unless you're trying to ship to a P.O. box, I dont see how the hell you have a problem with that. I can ship to businesses, apartments, schools, pretty much anywhere using their shipping verification tool. Don't ship you're new rig to the boondocks and this shouldn't be a problem. Shoot, my rent's house is in the middle of nowhere and they ship there...
Lastly, their customer service has always been spot on. It's the reason they've done so well in the last 5 years. RMAs are quick and painless, orders are shipped practically the same day, the prices are very agreeable, and their reliability in ACTUALLY SENDING WHAT I ORDERED (this is a warning to you ZipZoomFly) is without a doubt the greatest in the industry.
So sorry if you're feeling like you've been dealt a few rotten eggs. Just dont spread your hate without understanding that your situation is probably closer to 1 in a million
newegg comments incorrect
I've shopped with newegg since they opened. They never offered free shipping on all items and they still offer free shipping on some.They always have required the shipping address verification. Your bank should be able to handle this as a secondary address. It used to be that every online retailer did this -- no gift shipping. Many retailers do allow gift shipping but they open themselves up to more credit card fraud in doing so.
I can't comment on whether you can or should be able to peruse newegg's website from the "Caribbean paradise" but that sounds like a problem with your 3rd world net provider to me and not newegg's. Here's my rule of thumb: 99% of all scams originate between Florida, the Caribbean countries and Nigeria. And it sounds like you did fine in the context of finding what you wanted from their catalogue.
I could care less about how you feel toward newegg but the whole story should be told.
About the Newegg Shipping Address Confirmation
The shipping address check is a very simple anti-fraud procedure, and it is quite ingenious in my opinion.Although inconvenient, it makes sure that stolen credit cards cannot be used to buy items unless the card is transfered through a paypal account, which would in such a circumstance reveal the identity of the credit card thief to the real card owner, and their respective bank.
I see your point, but this is a tolerable system if it prevents stolen credit cards from being used, at least on that site. If someone in my company though of this, I'd give them a bonus to be honest.
-Robert
Newegg IS the best!
I hate to tell you, but Newegg doesnt apply any shipping verification tactics that arent implemented by the majority of online vendors.Its for security/anti-fraud, and it works. I buy stuff and have it sent to people's houses all the time, no problem at all.
I have been a customer with Newegg from their conception, and even before. Thats right, I was a faithful customer when they were Surplus Auction, before it became Newegg.
They have always made RMAs as painless as possible, had competitive prices, and lightning fast order processing. In fact, most orders ship the same day.......... not "3 - 5 business days" like a lot of the crackpot competitors do, which is ridiculous.
You get email confirmation for order, credit card charge going through, shipping with tracking #, then finally, an invoice. NO ONE else Ive dealt with in my 15+ years does that! They send you exactly what you order, unlike Asendtech and Infinity.
Newegg is still here, Monarch and others have gone by the way, so Newegg must be doing something right. I have tried other vendors and ALWAYS had problems and regrets. I never stray from the Egg anymore.
Newegg has lost another customer
I am looking to build another computer.Like I have done in the past I go to Newegg for the best prices and most up to date products.
My goal is to buy a Q6600 G0 stepping cpu new heatsink and fan. Problem is Newegg is still selling the B3 stepping. I'm shocked. Does Intel still make the B3 stepping q6600 or do they only only build G0 now?
I sent off an email to Newegg asking them why they don't give their customers a choice on Cpu steppings. All I got was some lame excuse saying we don't do or can't do that and all our products are the most up todate inventory.
For some of you 300 USD is no bid deal to spend on new processor. Am I being overly picky? Look for yourself at all the responces from customers wishing they got the G0 stepping over the B3.I asked"How hard is it to add another entry to their website for a q6600 with the SLcar listing so that the customers can buy what they want?"
Guess I will be spending my money elsewhere
NewEgg Free Shipping
Free Shipping are generally paid for by NewEgg's vendors in the way of 'special promotion fee' paid to new NewEgg.When their vendors are not offering 'promotion fee,' you don't get Free Shipping. With some of the items sold by NewEgg clearing less than 1 percent in GROSS profitto expect free shipping is ridiculous anyways.
Had stuff shipped to work no problem
NewEgg hasn't had any problems with me getting orders shipped to my work address (which is not "registered with my CC company). I have been buying stuff from them for several years, and have two things to say about their shipping:1. Their default shipping is fairly priced
2. Their default shipping is blindingly fast.
Seriously, I have ordered stuff and had it delivered within two days. They claim the default shipping is UPS Ground, which usually takes at least a week. I don't know what they do to speed UPS up, but I have no complaints about the shipping charges.
Happy NewEgg customer.
Linux Printing
Don't blame Linux, and don't blame the supporters of ODF, the blame belongs to printer manufacturers.Hewlett Packard has supported Linux very well for many years, but Canon and most of the other printer manufacturers simply could not be less interested in supporting Linux users. Apparently there's no money in it for them.
So vote with your wallet: don't buy products from manufacturers who don't support Linux. now go and get a nice HP printer and all will be well.
Not just NewEgg
I've had a half-dozen sites require the same shipping address confirmation. This is NOT a NewEgg issue. NewEgg is still, from my experience, the best on the web for what they do.Newegg is not rotten!
As I read this I am waiting for a knock on my door from the UPS guy with my new 2gig kit of Corsair Dominitor memory.I ordered it on Wednesday for $181, and on Thursday morning I saw that the price had dropped to $170. I clicked on the "Chat with Support" button and in less than 5 mins. and no arguing or fuss I was given the lower price.
I do feel the same about the q6600 GO stepping as the guy above. I just built a new rig last month, and ordered everything from Newegg except the CPU because I wasn't sure I could get a GO. That is the only down thing I can say, and that isn't that big a deal.
I will be buying from them in the future as well.
Newegg Commenter is right
I too live in the caribbean and was a happy customer of the Egg until roughly a year ago.Newegg no longer accepts orders from credit cards issued outside of the united states and will put you through the wringer to find out why if you place an order and it fails.
I found this out last year when i ordered something from them and imy shipment got delayed, i called to find out the status of my order and i had a customer service rep testily tell me that they no longer accept credit cards issued outside of the united states and that my order had indeed been shipped but that was a "mistake" (like if i snuck something past them) and will not happen again.
So don't say the guy is talking nonsense, the egg has become decidedly rotten to international constomers.
With regard to not seeing the website i can see it just fine still so probably is the guy's isp.
the Q6600
Most online etailers (or is that redundant?) will ship you the processor in stock and do not bin, this is an industry wide practice. Tankguys is the only place I know that will guarantee a G0 stepping for the Q6600, that's where I got mine.Funny thing about Newegg
Newegg is great, it's where I get all my pc components. There's one thing I really hate though, and that's the fact that they switched all their cheapest/default shipping over to UPS from FedEx. I submitted a testimonial, so they sent out their free "thank you" gift, which was sent via FedEx, and I made another purchase the same day which shipped via UPS. They shipped the same day, and the gift package shipped via FedEx arrived in 2 business days, whereas my order shipped via UPS arrived in 3 business days...I want FedEx Super Saver as the cheapest and default again.
-Josh
NEWEGG OK
I have purchased thousands of dollars in parts from Newegg with no problems. However I do my shopping in the US and have the parts shipped to the same address.I would rather see the limitations on the credit card use than have to deal with the increase in prices to cover the credit card fraud. If you can live in paradise, maybe you should shop in paradise.
NewEgg is Busted...
Three small words ... ZipZoomFly.com,okay 4 words.
For Mike the ATI All In Wonder owner...
Setup Multimedia Center, press on "Custom Installation", and install the ATI TV and nothing else -because everything else is rubbish- and there you go :)Be happy! :)
@linux printing
Typically in the linux/BSD realm you set up a smart printer filter, e.g. ghostscript so it is postscript compatible, and have your app. print postscript via lpr, or print to a postscript file and send that to the printer.apsfilter is a great package for this, and allows one to print almost any file via lpr and it automagically does the right thing.
apsfilter also allows you to test drivers for older versions of the printer brand to see if one will handle the basic need of the printer.
repulsive Newegg shipping
I have tried 4 times to ship to my grand-daughter. Citibank has called me to make sure my card is not being miss-used. But I cannot ship to her! Citi has no provision for adding a ship-to address. Their arrangement with PayPal also only allows me to add a ship-to that is the same as my bill-to! I think NewEgg is a piece of junk! They should figure a way to talk to someone and allow a ship to address different from the bill-to. They are the only I-net co. that cannot be flexible, They have not only lost my business, but my confidence. I will only speak bad about them.