Tesco broadband comes bottom for quality
5 Mar 2008 | 16:04 GMT
Very little helps
4,000 UK consumers rated ten ISPs in six categories and found Tesco and Orange to be bottom of the heap.
The categories were quality and reliability, download time,
clarity of pricing and billing, aftersales support, good value for
money and speed of service activation.
£1.99 chicken supermarket chain Tesco came bottom for quality and reliability.
PlusNet topped the table with an average of 79 percent of users saying they were 'very/fairly satisfied' with their broadband service across all six categories.
The top three was rounded out by Sky Broadband and Pipex. PlusNet topped the chart in five of six categories with Sky winning out for clear pricing.
Michael Phillips, product director at BroadbandChoices.co.uk, said: "Being a relatively small provider compared to the other contenders in this category, allows Plusnet to focus on customer service. It also has very clear and up front language on things like 'download limits' so customers know exactly where they stand."
Around 4,000 households were surveyed to see who's coming out top for customer satisfaction in the UK. Across all six categories, the ISPs by overall customer satisfaction were:
1. PlusNet
2. Sky Broadband
3. Pipex
4. Tiscali UK
5. Virgin Media
6. AOL Broadband
7. BT Broadband
8. Talk Talk
9. Tesco
10. Orange
In Tesco's case, its motto 'Every Little Helps' could conceivably lose the first 'E'. µ
© 2007 Incisive Media Investments Ltd. 2007