Customer Service

I can relate to this article. I purchased my Dell in 2005. The hardware, so far, is working fine. I dread having to call for software questions or error message resolutions. It takes light years to get a simple question understood by Customer service and another eon to get an answer. You are welcome to contact me for details.

DMC

DELL IS THE WORST.

This article makes me feel so much better. Dell has to be by far the worst computer company in the world.

So I bought a Dell Inspirion in August of 2006, so around a year ago. And the battery went out.

So I thought no big deal I have a warranty till 2009. Wrong the warranty doesn't cover the batteries.

The battery is part of the computer and the main source of energy so how can my warranty not cover my battery? I had talked to two representatives and one supervisor.

And got absolutley no where. Not only did my laptop cost $1400 but now I have to buy a $200 battery every year. The supervisor at Dell informed me the batteries last a year.

I also informed him about his ratings online for the specific battery. 39 ratings, all of them gave one star and serious complaints.

I'm sorry but, I told the supervisor that is fraud and will never buy a Dell again and make sure everyone I meet knows that Dell can't make a quality product, not to mention all the useless programs they put on your computer (which weighs down the memory).

Dell's Misleading Sales Reps

I'm sorry you've had such a difficult time. Your story sounds like a nightmare and is much, much worse than mine, but I'm still doing what I can to publicize Dell's poor customer service.

You're right that tech support is extremely difficult to understand and usually seems to be just reading from a script. But in my case, tech support actually tried to be as helpful as possible. The problem was customer service.

After swearing to swear off Dell when I bought my second Dimension desktop, I recently caved and bought a monitor from them because I needed a flat panel that I knew would be compatible with my two-year-old Dell PC. I picked a model and called Dell customer service, who promptly convinced me to upgrade for just ten bucks more. I asked them if this upgraded model would be compatible with my current system, and they said yes...Turns out it's not.

Because I was moving shortly, I kept the monitor in its original packaging, thinking that I could always return it during the 90-day warranty period if something came up. To my surprise, when I unpacked the monitor and realized that it was indeed NOT compatible with my system, I was told that they had a 21-day return limit, which had now passed about two weeks ago, and I would have to return the product at my own considerable expense and wait for a refund. They were unwilling to do a simple exchange in which they would send me a different product in return for the current mistake. Since I work from home and am on the computer all day, the lag between returning the monitor and receiving a new one would be detrimental to my business. Given that I bought the monitor on DELL's recommendation for satisfactory compatibility, I thought this was quite unfair and told them so, but they wouldn't budge.

I'm going to sell this monitor and buy another (non-Dell) from Amazon. Dell has lost me as a customer, and judging from your post and others, mine isn't even the worst example of the stuff they've pulled on people. I would urge anyone to consider other manufacturers instead of Dell, and if you MUST buy from them, beware of misleading customer service reps who just want to make a sale and strict short return periods (not even a third as long as the already short warranty). In other words, never order one early for Christmas or a birthday, in preparation for a move, or any other such circumstance because if they send you the wrong product, too bad for you.